Reception Support Manager

7 days ago


London, Greater London, United Kingdom 5 Hertford Street Full time

5 Hertford Street is a prestigious private members' club located in the heart of Mayfair, offering an exceptional experience for its members. We are seeking a highly skilled and experienced Assistant Reception Manager to join our Reception Team.

About the Role:

  • Ensure the smooth and efficient operation of the reception area at all times, providing exceptional customer service to members and guests.
  • Supervise and lead the team, maintaining the highest standards of customer service and ensuring seamless communication with colleagues and members.
  • Uphold the club's rules and regulations, while engaging with members in a friendly and professional manner.

Key Responsibilities:

  • Manage the reception area, ensuring a welcoming and efficient experience for members and guests.
  • Supervise and train team members, promoting a culture of excellence and customer satisfaction.
  • Develop and maintain strong relationships with members, understanding their needs and preferences.
  • Collaborate with other departments to ensure seamless communication and service delivery.

Requirements:

  • Significant experience in a similar role, preferably in a luxury boutique hotel, restaurant, or private members' club.
  • Proven ability to demonstrate and instill exceptional customer service standards.
  • Strong leadership and supervisory skills, with the ability to motivate and develop team members.

Working Hours:

The role requires flexibility to work a rota basis, 5 days out of 6, from Monday to Saturday. The working hours are on a 9-hour shift basis, across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays, and throughout Christmas each year.



  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Summary:We are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management. As a key member of our Front of House team, you will be responsible for providing exceptional service to clients, visitors, and internal stakeholders.Key Responsibilities:Meet and greet clients and visitors,...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Summary:Portico Corporate Reception Management is seeking a highly organized and detail-oriented Reception Team Leader to join our team at our Baker Street offices. As a key member of our Front of House team, you will be responsible for providing exceptional customer service to clients, visitors, and internal stakeholders.Key Responsibilities:Meet and...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job SummaryPortico Corporate Reception Management is seeking a highly skilled and experienced Team Support Member to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service and ensuring that all guests and colleagues have a positive and lasting impression of our company.Key...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job SummaryPortico Corporate Reception Management is seeking a highly skilled and experienced Team Support Member to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service and ensuring that all guests and colleagues have a positive and lasting impression of our company.Key...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Reception Team Leader (Concierge Team Lead)Portico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to oversee the front desk operation and manage a team of concierge staff. As a key member of our team, you will be responsible for ensuring exceptional customer service and maintaining a secure and efficient work...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Reception Team is responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Reception Team is responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team...


  • London, Greater London, United Kingdom Reception Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Manager to join our team at Reception. As a key member of our front-of-house team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key Responsibilities:Assist the Front of House Manager in the induction and...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Front of House team is responsible for providing exceptional service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team delivers...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Front of House team is responsible for providing exceptional service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team delivers...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job OverviewPortico Corporate Reception Management is seeking a meticulous and professional Receptionist to join our team, serving a prestigious American hedge fund.The Receptionist in this dynamic client-facing environment will be responsible for delivering a welcoming experience while managing essential meeting room operations.As the initial point of...

  • Reception Team Leader

    2 weeks ago


    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly skilled and experienced Reception Team Leader to join our team at Portico Corporate Reception Management. As a key member of our team, you will be responsible for overseeing the front desk operation, ensuring seamless communication and exceptional customer service to our clients.The successful candidate will have a...


  • London, Greater London, United Kingdom Reception Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Manager to join our team at Reception. As a key member of our front-of-house team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key Responsibilities:Assist the Front of House Manager in the induction and...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Position OverviewAre you seeking a rewarding opportunity that allows you to enjoy your weekends?Portico Corporate Reception Management is on the lookout for a dedicated corporate Receptionist to enhance our front-of-house operations. This role is situated within a prestigious investment firm, where you will play a vital role in shaping the visitor...


  • London, Greater London, United Kingdom Reception Full time

    About Meliá White House HotelMeliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent's Park underground stations are all within a 5-minute walk.Key...


  • London, Greater London, United Kingdom Balthazar - Management Full time

    Balthazar, a renowned brasserie located in a vibrant cultural district, is celebrated for its classic charm, exquisite cuisine, and steadfast dedication to delivering an exceptional dining experience. Drawing inspiration from its original New York concept, Balthazar seamlessly merges French culinary delights with traditional hospitality. Our mission to...

  • Reception Manager

    7 days ago


    London, Greater London, United Kingdom David Lloyd Leisure Full time

    **Job Summary**We are seeking a highly skilled and experienced Reception Supervisor to join our team at David Lloyd Leisure. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our members.**Key Responsibilities**Oversee the daily operations of the reception...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    About the Role:As a key member of the Portico Corporate Reception Management team, you will be responsible for delivering exceptional client care and personal service to all visitors, clients, and internal stakeholders. This role requires a high level of attention to detail, excellent communication skills, and the ability to engage with others to create...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Client Support HostJob Summary:Portico Corporate Reception Management is seeking a highly skilled Client Support Host to provide exceptional client care and personal service to all stakeholders in the Clients' business. This includes employees, colleagues, visitors, event delegates, and VIPs.Key Responsibilities:Provide the highest level of client...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Client Support HostJob Summary:Portico Corporate Reception Management is seeking a highly skilled Client Support Host to provide exceptional client care and personal service to all stakeholders in the Clients' business. This includes employees, colleagues, visitors, event delegates, and VIPs.Key Responsibilities:Provide the highest level of client...