Reception Manager

6 days ago

London, Greater London, United Kingdom The Landmark London Hotel Full time

Job Summary:

The Landmark London Hotel is seeking a highly skilled and experienced Reception Manager to join our Front Office team. As a key member of our team, you will be responsible for ensuring the smooth operation of the reception area, providing exceptional customer service, and leading by example to motivate and support your team members.

Key Responsibilities:

  • Ensure the efficient operation of the front desk, including managing check-ins, check-outs, and guest requests.
  • Provide exceptional customer service, responding to guest complaints and concerns in a professional and timely manner.
  • Lead and motivate the reception team, providing guidance and support to ensure high standards of service are maintained.
  • Assist in the preparation of work schedules, ensuring effective staffing and efficient operation of the front desk.
  • Participate in training programs to develop staff skills and knowledge, minimizing turnover and promoting staff development.

Requirements:

  • Previous experience in a similar role, preferably in a luxury hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong leadership and motivational skills, with the ability to lead and inspire a team.
  • Ability to work a shift rota, including evenings, weekends, and public holidays.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and supportive work environment.
  • Access to exclusive employee benefits and discounts.

About Us:

The Landmark London Hotel is a 5-star luxury hotel located in the heart of London. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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