Patient Services Administrator
3 weeks ago
Role Overview: The Clinical Administrator will play a pivotal role in managing client and patient feedback, ensuring a high standard of service delivery within the healthcare sector.
Key Responsibilities:
- Addressing and resolving all client and patient complaints efficiently, maintaining open communication through various channels.
- Maintaining an up-to-date record of complaints and clinical incidents in the database.
- Evaluating the severity of complaints and escalating issues to the appropriate management when necessary.
- Implementing safeguarding protocols and conducting thorough investigations.
- Supporting inquiries initiated by regulatory bodies.
- Facilitating investigation meetings and participating in disciplinary processes as needed.
- Organizing necessary training for candidates to enhance their skills.
- Coordinating monthly training sessions to ensure continuous professional development.
- Conducting registration checks for new candidates across the organization.
- Managing the schedules for clinical staff, including arranging interviews, supervisions, and appraisal meetings.
Qualifications:
- Strong written and verbal communication skills in English.
- Educational qualifications equivalent to GCSE or higher.
- Proficient communication abilities to convey information clearly within the organization and to external entities.
- Exceptional administrative and computer skills.
- Prior experience in an administrative capacity.
- A solid understanding of clinical procedures and practices within the healthcare sector is advantageous but not mandatory.
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