Clinical Patient Services Administrator

3 weeks ago

London, Greater London, United Kingdom Barts Health NHS Trust Full time

Job Overview

We are seeking a dedicated and experienced healthcare pathway coordinator to join our Clinical haemoglobinopathy service. This role is essential in supporting the transformation project for sickle cell disease management across the region. The position is part of a funded initiative aimed at enhancing comprehensive care pathways for individuals living with sickle cell disease, ensuring their needs are effectively addressed.

The primary objective of this role is to oversee the administrative processes associated with patient pathways, facilitating a seamless and efficient service for patients throughout their treatment journey. Additionally, the coordinator will play a vital role in delivering effective administrative support to the multidisciplinary team.

Key Responsibilities

The coordinator will be responsible for managing the administrative functions of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment. This includes:

  • Acting as a primary contact for patients, providing access to healthcare professionals, appointment information, and addressing various inquiries.
  • Overseeing clinic profiles to optimize capacity utilization, including regular monitoring and implementing corrective actions as necessary.
  • Delivering a proficient secretarial and administrative service to the multidisciplinary team, including the implementation of digital dictation and quality assurance of documentation.
  • Collaborating closely with the multidisciplinary team to ensure timely and efficient handling of all correspondence.
  • Undertaking typing tasks for letters not generated through voice recognition and contributing to the development of Standard Operating Procedures (SOPs).

Working with Barts Health NHS Trust

Barts Health is recognized as one of the largest NHS trusts in the country, committed to providing exceptional healthcare services. Our organization is on an exciting journey towards becoming a leading healthcare provider, focusing on continuous improvement and delivering high-quality services to our patients.

Our vision is to establish a high-performing group of NHS hospitals, known for excellence and innovation, while ensuring safe and compassionate care for our patients. We are dedicated to fostering an inclusive work environment where every staff member feels valued and has a sense of belonging.

Detailed Job Description and Main Responsibilities

The complete job description outlines the essential tasks and responsibilities associated with this role, while the person specification details the qualifications, skills, experience, and knowledge required. For further information, please refer to the attached documents.

Person Specification

Qualifications

Essential Criteria

  • GCSE A Level or equivalent standard of education.
  • ECDL certification.

Desirable Criteria

  • AMSPAR or equivalent qualification, demonstrating a good understanding of medical terminology.
  • Supervisory or office management skills equivalent to certificate level.

Experience

Essential Criteria

  • Experience in medical secretarial roles and/or pathway administration.

Knowledge

Essential Criteria

  • Proficiency in various IT applications, including Microsoft Office.

Desirable Criteria

  • Familiarity with IT systems such as CRS, eRS, EMIS, and EPR.

Skills

Essential Criteria

  • Proactive approach with the ability to work independently.
  • Ability to present a positive image of the service.
  • Commitment to personal development and participation in learning activities.
  • Understanding of national targets related to patient pathways.
  • Efficient resource management skills.
  • Team-oriented with a responsible approach to seeking assistance and escalating issues.

Desirable Criteria

  • Knowledge of 18-week referral to treatment rules.
  • Understanding of NHS-wide initiatives and experience in local implementation.
  • Ability to provide constructive feedback for service improvement.

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