Clinical Receptionist

5 days ago


London, Greater London, United Kingdom babylon Full time
About the Role

We are seeking a highly skilled and experienced Clinical Receptionist to join our team at Babylon. As a Clinical Receptionist, you will be the first point of contact for patients, clinicians, and healthcare professionals, providing exceptional customer service and administrative support.

Key Responsibilities
  • Meet and greet patients in a professional and friendly manner, ensuring a positive experience.
  • Act as a primary point of contact for the clinic location, handling inquiries and providing information.
  • Sell and promote our services to patients, answering any queries they may have.
  • Effectively manage the reception area, ensuring the smooth and efficient running of the clinic.
  • Handle inbound and outbound telephone calls, responding to patient inquiries and requests.
  • Follow up on requests for appointments, information from hospitals, and other administrative tasks.
  • Manage bookings and rescheduled physical appointments for patients.
  • Perform administrative responsibilities, including handling documents, managing medical records, and maintaining stock levels.
  • Assist patients with queries about our services and provide support as needed.
  • Be a key contact for clinicians and the rota team, managing communication channels and providing administrative support.
  • Be flexible and able to provide cover at other clinics as needed.
  • Ensure a clean and welcoming clinical environment at all times.
  • Observe safe working practices, respecting health and safety procedures, confidentiality, and computer security.
Requirements
  • Experience working as a receptionist in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Self-motivated and able to work independently.
  • Good attention to detail and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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