Front of House Receptionist for Private Aesthetic Clinic
6 days ago
Job Type: Permanent
Location: Northwest London
Salary: £25,500 26 days Annual Leave plus bank holidays
Hours: 9am to 5.30pm Mon to Fri
About the RoleWe are seeking a well-presented and spoken Private Healthcare Receptionist for our Front of House who has excellent customer service and a background as a Receptionist preferably within Private Healthcare.
Key Responsibilities- Greeting and Welcoming Patients: Greet and welcome each person who enters the clinic with clear eye contact, a smile, and swift identification of who they are and what their needs are, ensuring they are acknowledged straight away.
- Managing Patient Flow: Manage the flow of patients through the clinic, providing information, and keeping patients updated (both face-to-face and virtual appointments) with the clinic progress throughout the day.
- Creating a Calm Ambiance: Create a calm and reassuring ambiance in the clinic reception and beyond.
- Reception and Waiting Area: Operate a smooth-running, tidy reception and waiting area, ensuring that visual checks are done regularly, the coffee machine is kept clean internally and externally, and any rubbish is put in the bin.
- Feedback and Reviews: Seek feedback from patients about the services offered and actively encourage patients to leave a review on Trustpilot/Google Reviews.
- Information and Reminders: Provide information about treatments and products offered, reminding patients of open/appointments.
- Telephone Enquiries: Answer telephone enquiries following Company direction and take personal responsibility to assist and follow up to the best of your ability or pass to the relevant person for attention.
- Following Up: Follow through on all messages taken, taking personal responsibility to ensure that the enquiry is dealt with in full.
- Patient Details: Ensure patient details are checked at every point of contact with the patient and entered accurately on to the system.
- Booking Appointments: Book consultations and follow-up appointments/general enquiries, allowing accurate timings and giving pro-active direction to patients.
- Appointment Confirmation: Make appointment confirmation calls to all patients, rearranging where necessary.
- Reception Coverage: Only leave reception when alternative cover has been arranged.
- Mail and Payments: Open appropriate mail, date-stamp, and distribute accordingly and in a timely manner, ensuring that urgent mail is dealt with by an appropriate replacement for holiday cover.
- Registering Payments: Assist with registering the daily payments taken and inputting all the accurate information required.
- Payment Processing: Take payments over the phone or send out Worldpay links (for balances for surgical procedures) and register all details on Pabau.
- Reporting: Complete the daily totals report daily and email to accounts.
- Preparation: Ensure the clinic list is ready ahead of time and all Zoom links have been sent out to the correct patients. Check correct documentation has been scanned/uploaded to Pabau, such as patient files, operation records, and DocuSign documents. Ensure scan requests made for notes in archive storage (Oasis) in time for clinic day.
- Printing and Distribution: Send the clinic list the day before and print it out the morning of clinic. Send the hospital the theatre lists at the start of the week to appropriate people.
- Nurse List: Ensure that the Nurse list is ready for the following day, to notes pulled where necessary.
- Follow-up Calls: Call back all patients who 'DNA' appointments and re-book them.
- General Enquiries: Deal with general enquiries from the team.
- Backup: Print off the following day's clinic list as to ensure a paper backup should the system go down.
- GP Forms: Check GP forms and ensure all patients' details are updated and correct on Pabau.
- Email Enquiries: Assist with email enquiries and cover email enquiries when directed by the Clinic Manager.
- Out-of-Office: Reply to any out-of-office as directed by the Clinic Manager.
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London, Greater London, United Kingdom LIBERTY RESOLVE LIMITED Full timeJob DescriptionJob Title – Front of House Receptionist for Private Aesthetic ClinicSalary - £25,500 26 days Annual Leave plus bank holidaysHours- 9am to 5.30pm Mon to FriLocation – Northwest London close to transport linksType of role- PermanentCompany – Liberty Resolve LimitedOur company is a well-established provider of aesthetic services, seeking a...
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