Senior Application Support Engineer

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time
Position Overview

Role Summary

  • Deliver exceptional technical assistance to colleagues, establishing yourself as the primary resource within the team.
  • Collaborate effectively with both local and centralized support teams to ensure project deadlines and service level agreements are consistently met.
  • Proactively manage workload and maintain operational efficiency.
  • Participate in the Major Incident Response Team, ready to address critical situations as they arise.
  • Act as the escalation point for technical challenges presented by customer-facing analysts and support staff.
  • Provide after-hours on-call support and demonstrate flexibility in working hours when necessary.

Core Responsibilities

  • Serve as a mentor for new team members, equipping them with the knowledge and confidence to excel in their roles, whether during standard hours or on-call situations.
  • Join a specialized team prepared to respond to urgent issues during on-call shifts or after-hours emergencies.
  • Play a vital role in the development of new customer environments, mastering the creation of essential components with ease.
  • Take ownership of specific domains such as shipping inquiries, production challenges, or scripting, becoming the team's reliable authority.
  • Engage with external partners to ensure that new software releases meet our support requirements seamlessly.
  • Step into the role of Senior Agent, conducting engaging weekly knowledge transfer sessions that enhance learning experiences for all team members.

Required Qualifications

  • Proficient in containerization technologies, particularly Docker.
  • Familiarity with Linux operating systems, including Debian and Ubuntu.
  • Solid understanding of web server technologies such as IIS, Apache, and Nginx.
  • Experience with automation tools like Ansible.
  • Proficient in database querying with systems such as Microsoft SQL, MariaDB, MySQL, and Cassandra.

Preferred Qualifications

  • Understanding of SSL Certificates and virtual server environments.
  • Knowledge of deployment automation practices.
  • Demonstrated experience in third-line support roles.
  • Familiarity with scripting languages, including Bash and PowerShell.


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