Senior IT Engineer

7 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Workingmums Full time

Job Summary

We are seeking a highly skilled Senior IT Engineer to join our team as a Digital Support Engineer. As a key member of our IT department, you will be responsible for leveraging your technical expertise to solve business problems and serve as a subject matter expert in application performance monitoring.

Key Responsibilities

  • Implementation and Configuration: Implement and configure Dynatrace Application Performance Monitoring (APM) solutions across various environments.
  • Performance Analysis: Analyze application performance data collected by Dynatrace to identify potential issues and areas for improvement.
  • Troubleshooting: Use Dynatrace tools to troubleshoot and resolve live application performance issues.
  • Supporting the bank's digital service in production, therefore we are looking for someone with service experience and willing to join our on-call rota.

Requirements

  • Experience with Dynatrace, including setting up full end-to-end customer journeys, developing custom dashboards, alerts, and reports.
  • Proven experience with Dynatrace APM tools.
  • Strong understanding of application performance management concepts.
  • Ability to identify application performance improvement opportunities and create corresponding monitoring and alerts.
  • Experience measuring, analyzing, and reporting license consumption of new and existing configurations.
  • Highly collaborative with excellent communication skills, both written and verbal.
  • Ability to act as a SME, can mentor others, possess good leadership skills.
  • Good technical knowledge of the Testing, Environments, Implementation and App Support experience.

Desirable Skills

  • Experience with MonACo or Terraform, our Dynatrace solutions are codified for consistency across all environments.
  • Strong scripting and automation skills.
  • Knowledge of cloud-based tooling, scripting, and monitoring.
  • Experience with application profiling skills (Java Micro Services, MQ etc.).
  • Experience with middleware technologies (WebSphere, WebLogic).

Benefits

  • Generous holiday days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more.
  • Up to five extra paid well-being days per year.
  • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
  • Market-leading pension.
  • Free private medical cover, income protection, and life assurance.
  • Flexible benefits include Cycle to Work, wellness, and health assessments, and critical illness.
  • Ability to work anywhere in the UK (where the role allows).

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