Digital Signage Specialist

3 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

Job Title: Digital Signage Technician

Location: Newcastle

Salary: £24 -30k (negotiable dependant on level of experience)

Job Type: Permanent - Full-Time

About The Engineer:

The Engineer is a market-leading specialist in kiosks, digital signage and touch screens. We are a dynamic and innovative company that is passionate about delivering exceptional solutions to our clients.

About the Role:

We are seeking a technically minded Digital Signage Technician to join our growing team. This role offers an excellent opportunity for someone with a passion for technology to gain hands-on experience in the exciting field of digital signage and interactive displays.

Key Responsibilities:

  • Product Knowledge and Innovation:
    • Maintain a comprehensive understanding of The Engineer's hardware and software products
    • Contribute ideas for product improvements and innovations
  • Technical Support and Configuration:
    • Configure digital signage systems and kiosks
    • Troubleshoot hardware and software issues, escalating complex problems when necessary
    • Assist in developing and maintaining technical documentation, including user manuals and installation guides
  • Sales Support and Customer Engagement:
    • Assist the sales team by providing technical expertise during client meetings and presentations
    • Conduct product demonstrations
    • Participate in the scoping and analysis of Request for Proposals (RFPs), offering technical insights and solutions
  • Quality Control and Production Liaison:
    • Communicate with production facilities to ensure order accuracy
    • Review and validate technical specifications of orders
    • Conduct quality control checks
  • Order Processing and Customer Communication:
    • Prepare detailed technical specifications for operations to accurately process customer orders
    • Keep customers informed about order status, technical details
    • Handle technical escalations when handed over by the Customer Success
  • Project Coordination:
    • Assist in coordinating project installations, including scheduling and resource allocation
    • Provide technical support during installations, both remotely and on-site
    • Monitor project timelines and communicate updates
  • Interdepartmental Collaboration:
    • Assist with technical aspects of sales proposals and customer inquiries
    • Ensure accurate technical information in promotional materials
    • Liaise with the head of operations to streamline technical processes and improve efficiency

Requirements:

  • Excellent communication skills and fluency in English.
  • Confident with technology, AV hardware and intuitive when learning new software suites.
  • Able to travel nationally on a regular basis to meet with clients and partners with our Business Development Manager to technically support this role.
  • Experience in carrying out AV hardware installations.
  • Experience in carrying out training sessions for internal and external customers.
  • Proposal and tender writing experience as well as excellent presentation skills.
  • Experience working with kiosks or digital signage.

What We Offer:

  • 22 days paid annual leave plus public holidays
  • Additional 'gifted' Christmas shutdown leave
  • Pension scheme
  • Social events
  • Employee Assistance Programme with Group Life Insurance (Death in service), mental health support, 24/7 remote GP access and healthy habits app with rewards

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