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Digital Signage Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LamasaTech Full time
About the Role

We are seeking a highly skilled and technically-minded Digital Signage Specialist to join our growing team at LamasaTech. As a key member of our team, you will play a crucial role in delivering cutting-edge digital signage solutions to our clients.

Key Responsibilities
  • Product Knowledge and Innovation
    • Maintain a comprehensive understanding of LamasaTech's hardware and software products.
    • Contribute ideas for product improvements and innovations.
  • Technical Support and Configuration
    • Configure digital signage systems and kiosks.
    • Troubleshoot hardware and software issues, escalating complex problems when necessary.
    • Assist in developing and maintaining technical documentation, including user manuals and installation guides.
  • Sales Support and Customer Engagement
    • Assist the sales team by providing technical expertise during client meetings and presentations.
    • Conduct product demonstrations.
    • Participate in the scoping and analysis of Request for Proposals (RFPs), offering technical insights and solutions.
  • Quality Control and Production Liaison
    • Communicate with production facilities to ensure order accuracy.
    • Review and validate technical specifications of orders.
    • Conduct quality control checks.
  • Order Processing and Customer Communication
    • Prepare detailed technical specifications for operations to accurately process customer orders.
    • Keep customers informed about order status, technical details.
    • Handle technical escalations when handed over by the Customer Success.
  • Project Coordination
    • Assist in coordinating project installations, including scheduling and resource allocation.
    • Provide technical support during installations, both remotely and on-site.
    • Monitor project timelines and communicate updates.
  • Interdepartmental Collaboration
    • Assist with technical aspects of sales proposals and customer inquiries.
    • Ensure accurate technical information in promotional materials.
    • Liaise with the head of operations to streamline technical processes and improve efficiency.
Requirements
  • Excellent Communication Skills
  • Fluency in English
  • Confident Decision-Maker
  • Excellent Problem-Solving Skills
  • Confident with Technology, AV Hardware, and Intuitive when Learning New Software Suites
  • Ability to Translate Technical Information to a Non-Technical Audience
  • Ability to Work Under Pressure
  • Able to Travel Nationally on a Regular Basis
Desirable
  • Experience of Working in a Technical Environment
  • Experience in Carrying Out AV Hardware Installations
  • Experience in Carrying Out Training Sessions for Internal and External Customers
  • Proposal and Tender Writing Experience as Well as Excellent Presentation Skills
  • Experience Working with Kiosks or Digital Signage
Benefits
  • 22 Days Paid Annual Leave Plus Public Holidays
  • Additional 'Gifted' Christmas Shutdown Leave
  • Pension Scheme
  • Social Events
  • Employee Assistance Programme with Group Life Insurance (Death in Service), Mental Health Support, 24/7 Remote GP Access, and Healthy Habits App with Rewards