Digital Signage Specialist
2 months ago
Location: Newcastle
Salary: £40,000 per annum (negotiable dependant on level of experience)
Job Type: Permanent - Full-Time
LamasaTech is a market-leading specialist in kiosks, digital signage, and touch screens.
We are seeking a technically minded Digital Signage Technician to join our growing team. This role offers an excellent opportunity for someone with a passion for technology to gain hands-on experience in the exciting field of digital signage and interactive displays.
Key Responsibilities:- Product Knowledge and Innovation
- Maintain a comprehensive understanding of LamasaTech's hardware and software products
- Contribute ideas for product improvements and innovations
- Technical Support and Configuration
- Configure digital signage systems and kiosks
- Troubleshoot hardware and software issues, escalating complex problems when necessary
- Assist in developing and maintaining technical documentation, including user manuals and installation guides
- Sales Support and Customer Engagement
- Assist the sales team by providing technical expertise during client meetings and presentations
- Conduct product demonstrations
- Participate in the scoping and analysis of Request for Proposals (RFPs), offering technical insights and solutions
- Quality Control and Production Liaison
- Communicate with production facilities to ensure order accuracy
- Review and validate technical specifications of orders
- Conduct quality control checks
- Order Processing and Customer Communication
- Prepare detailed technical specifications for operations to accurately process customer orders
- Keep customers informed about order status and technical details
- Handle technical escalations when handed over by the Customer Success
- Project Coordination
- Assist in coordinating project installations, including scheduling and resource allocation
- Provide technical support during installations, both remotely and on-site
- Monitor project timelines and communicate updates
- Interdepartmental Collaboration
- Assist with technical aspects of sales proposals and customer inquiries
- Ensure accurate technical information in promotional materials
- Liaise with the head of operations to streamline technical processes and improve efficiency
- Excellent communication skills and fluency in English
- A confident decision-maker
- Excellent problem-solving skills
- Confident with technology, AV hardware, and intuitive when learning new software suites
- Ability to translate technical information to a non-technical audience
- Ability to work under pressure
- Able to travel nationally on a regular basis to meet with clients and partners
- Experience of working in a technical environment
- Experience in carrying out AV hardware installations
- Experience in carrying out training sessions for internal and external customers
- Proposal and tender writing experience as well as excellent presentation skills
- Experience working with kiosks or digital signage
The role is 40 hours per week and based at our UK office in Benton, a short distance from the centre of Newcastle Upon Tyne. Office work is required for this role and there will be some national travel.
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