Digital Service Management Specialist

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Careers Full time

Job Summary

We are seeking a talented and ambitious junior IT Service Manager to help us implement and improve service management across DWP's digital projects.

As an Associate IT Service Manager, you will be responsible for managing incidents, problems, knowledge, and aspects of change management.

You will oversee tasks related to certificates, vulnerabilities, and security updates, and learn and become proficient in 14 small to medium-sized applications.

Key responsibilities include:

  • Managing incidents and problems to ensure effective service delivery
  • Overseeing tasks related to certificates, vulnerabilities, and security updates
  • Learning and becoming proficient in 14 small to medium-sized applications
  • Assisting with service management for existing and new applications
  • Using analytical and problem-solving skills to ensure effective management of issues raised

About DWP Digital Careers

DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society.

We have been undertaking an ambitious technology transformation over the past few years, and there's still a lot to achieve.



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