IT Service Delivery Manager

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DWP Digital Full time

About the Role

DWP Digital is seeking a talented and ambitious Associate IT Service Manager to help us implement and improve service management across DWP's digital projects.

As an Associate IT Service Manager, you will be responsible for managing incidents, problems, knowledge, and aspects of change management. You will also oversee tasks related to certificates, vulnerabilities, and security updates. Additionally, you will learn and become proficient in 14 small to medium-sized applications.

Key Responsibilities

  • Manage incidents, problems, knowledge, and aspects of change management
  • Oversee tasks related to certificates, vulnerabilities, and security updates
  • Learn and become proficient in 14 small to medium-sized applications
  • Assist with service management for existing and new applications
  • Use analytical and problem-solving skills to ensure effective management of issues raised

Requirements

  • Managing a Quality Service - Deliver good customer service which balances quality and cost effectiveness
  • Communicating & Influencing - Communicate clearly and concisely both orally and in writing
  • Operational Management - Understand the operational processes of running and maintaining a product or service
  • Customer Services Management - Resolve user requests to at least the agreed service level agreement

Benefits

  • Flexible working, flexi-hours, and flexi-days
  • Hybrid working: some time in a hub with the team, some time at home
  • Family-friendly policies
  • Time off for volunteering and charitable giving
  • Discounts and savings on shopping, fun days out, and more


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