Service Delivery Manager

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Full time
Service Delivery Manager

Are you a skilled Service Manager looking for a new challenge? We have an exciting opportunity for a Service Delivery Manager to join our team at CBW Staffing Solutions.

The main purpose of this role will be to ensure clients are serviced, provide quotes and manage teams of engineers and work alongside the Helpdesk and Business Support teams. The role of Service Delivery Manager is responsible for holding overall accountability for the successful planning, direction and coordination of business operations. The Service Delivery Manager will lead and manage all aspects of service delivery for the Service and Maintenance division.

The main duties will also include:
  • Manage all financial budgets, P&L and technical issues.
  • Manage agreed KPI and SLA's.
  • Responsible for managing the delivery of HVAC projects.
  • Responsible for sales and delivery of works.
  • Recruitment of any new staff required on sites.
  • Responsible for the technical development of all staff, which will include annual appraisals.
  • Management of client relationships on a daily basis.
  • Management of all reports.
  • Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue.


The package for this role includes:
  • Salary up to £70k + car allowance.
  • Bonus.
  • 31 days holiday.
  • Healthcare.
  • Pension.


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