Digital Transformation Specialist

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Under Lyme Borough Council Full time

We are seeking a skilled Digital Transformation Specialist to support the delivery of large-scale Customer Relationship Management (CRM) systems and public-facing applications at Newcastle-Under-Lyme Borough Council.

The ideal candidate will have experience in developing and supporting digital solutions, including CRM systems, website content management systems, SharePoint intranet, and Microsoft 365.

Key responsibilities include creating streamlined digital forms, updating and improving website and intranet content, and ensuring it meets the needs and expectations of residents and users.

This is a hybrid role, with three days spent at our Castle House offices and two days working from home on a flexible basis.

Requirements
  • A degree in a relevant field or significant equivalent experience
  • ITIL 3 / 4 Foundation or Intermediate
  • Experience in a relevant change or digital support function in a large organisation
  • Experience in the use of specialist CRM software to support customer-facing environments


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