Senior Software Engineer
6 days ago
About the Role:
We are seeking a highly skilled Senior Software Engineer to join our Contact Centre Applications team as a Lead Engineer. As a key member of our team, you will be responsible for developing and supporting Contact Centre technologies, defining medium to long-term strategies for Contact Centre product lines, and leading the adoption of technical standards and processes across teams.
Key Responsibilities:
- Design, develop, and maintain Contact Centre applications using technologies such as Genesys, Verint, Power BI, Omilia, and Nuance.
- Champion the evolution and delivery of high-quality software that is easy to maintain and clean to operate, ensuring the best practice adoption of technical support principles, standards, and processes.
- Collaborate with cross-functional teams to define the strategic vision for Contact Centre products, leveraging technical expertise in Contact Centre, Telephony, and Channel domains.
- Lead and develop a coaching and mentoring culture within engineering teams, ensuring the adoption of best practices and technical standards.
- Mitigate risks and issues, ensuring all requests for live support are dealt with according to set standards and procedures, including out-of-hours support as required.
What You'll Need:
- Extensive experience in Domain/Software development using technologies such as Genesys, Verint, Power BI, Omilia, and Nuance.
- Strong technical expertise in Contact Centre, Telephony, and Channel domains.
- Experience leading and developing engineering teams, with a focus on coaching and mentoring.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A dynamic and supportive work environment.
- The chance to work on high-profile Contact Centre projects.
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