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Senior Digital Support Engineer
2 months ago
About the Role
We are seeking a highly skilled Senior Digital Support Engineer to join our team at Workingmums. As a Senior Digital Support Engineer, you will be responsible for leveraging your technical expertise to solve business problems and serve as a subject matter expert.
Key Responsibilities
- Implementation and Configuration: Implement and configure Dynatrace Application Performance Monitoring (APM) solutions across various environments.
- Performance Analysis: Analyse application performance data collected by Dynatrace to identify potential issues and areas for improvement.
- Troubleshooting: Use Dynatrace tools to troubleshoot and resolve live application performance issues.
- Supporting the banks digital service in production, therefore we are looking for someone with service experience and willing to join our on-call rota.
Requirements
- Experience with Dynatrace, including setting up full end to end customer journeys, developing custom dashboards, alerts, and reports.
- Proven experience with Dynatrace APM tools.
- Strong understanding of application performance management concepts.
- Ability to identify application performance improvement opportunities and create corresponding monitoring and alerts.
- Experience measuring, analyzing, and reporting license consumption of new and existing configurations.
- Highly collaborative with excellent communication skills, both written and verbal.
- Ability to act as a SME, can mentor others, posses good leadership skills.
- Good technical knowledge of the Testing, Environments, Implementation and App Support experience.
Desirable Skills
- Experience with MonACo or Terraform, our Dynatrace solutions are codified for consistency across all environments.
- Strong scripting and automation skills.
- Knowledge of cloud-based tooling, scripting, and monitoring.
- Experience with application profiling skills (Java Micro Services, MQ etc.).
- Experience with middleware technologies (WebSphere, WebLogic).
What We Offer
- Generous holidays days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
- Ability to work anywhere in the UK (where the role allows).
