Patient Support Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Join Our Team as a Patient Support Coordinator

At University Hospitals Bristol and Weston NHS Foundation Trust, we value the importance of a balanced work-life environment. We encourage you to discuss potential flexible working arrangements during the application process to ensure your professional responsibilities align with your personal life.

We are particularly eager to receive applications from candidates of Black, Asian, and minority ethnic backgrounds, as we strive to enhance representation within our organization.

About the Role

Located in one of our outpatient facilities, you will play a crucial role in creating a welcoming atmosphere for patients and visitors attending appointments at our hospital sites.

  • Delivering a warm and friendly reception to patients and visitors.
  • Providing updates to patients regarding their waiting times.
  • Guiding individuals to additional support and services as necessary.
  • Ensuring resources such as cups, leaflets, and activity packs are well-stocked and preparing information packs when needed.
  • Engaging with patients who may be alone, offering companionship and conversation while utilizing available resources.
  • Serving light refreshments where permitted by the Trust Division.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute trusts in the UK, employing over 13,000 staff and offering more than 100 clinical services across 10 sites. We serve a diverse population of over 500,000 individuals in South West England. Rated 'Good' overall by the CQC, our staff take pride in delivering exceptional care to the communities of Bristol, Weston, and beyond.

As a forward-thinking, multi-award-winning Trust and a digital leader in patient care, our innovative research and advancements are making a significant impact both locally and globally. Our hospitals are strategically located across Bristol and Weston, allowing you to enjoy the best of urban and rural living, with easy access to the beautiful South West.

UHBW is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are an equal opportunities employer, committed to building a diverse workforce that reflects the rich variety of our local community at all levels. We focus on tailoring our services to meet the unique needs of each patient and their families.

Essential Criteria for Applicants

  • Ability to articulate how your skills and experiences will benefit others.
  • Clear explanation of your motivation for volunteering.
  • Availability that aligns with the role's requirements.

We hope you will consider joining us on this exciting journey to shape the future of healthcare together.

Commitment to Staff Development

UHBW is committed to investing in the well-being and professional growth of all our staff. We will support you in maintaining and enhancing your health and career development through comprehensive management and training initiatives.

Important Information

  • All applicants must demonstrate proficiency in English, which will be assessed during the interview process.
  • If you require visa sponsorship to work in the UK, please ensure you meet the eligibility criteria under the UKVI points-based system.
  • We utilize electronic systems to securely collect and manage personal information for new starters.
  • By applying for this position, you consent to the transfer of your application information to our preferred management system.
  • Please be cautious of scams; we will only communicate through official channels and will never request payments.

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