Patient Services Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Position Overview

The University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is a leading healthcare provider, renowned for its comprehensive services and commitment to patient care. The role of Patient Services Coordinator is integral to the smooth operation of our Paediatric Therapy department, which encompasses a diverse team of healthcare professionals dedicated to delivering exceptional care to children.

Key Responsibilities

The successful applicant will be responsible for managing the reception area, greeting patients, and addressing telephone inquiries. This role involves:

  • Coordinating outpatient appointments and ensuring efficient clinic operations.
  • Monitoring and managing outstanding appointment requests through the Patient Administration System (PAS).
  • Collaborating with clinical and administrative staff to enhance departmental workflow.
  • Engaging with patients and their families, providing support and information as needed.

This position offers a dynamic work environment, allowing for interaction with a variety of clinical and non-clinical personnel, as well as patients and their guardians.

About UHBW

UHBW is one of the largest acute Trusts in the UK, employing over 13,000 staff across multiple sites. We are dedicated to providing high-quality healthcare services to a diverse population, with a focus on innovation and research. Our Trust has received a 'Good' rating from the Care Quality Commission (CQC), reflecting our commitment to excellence in patient care. We strive to create a workforce that mirrors the diversity of the communities we serve and are committed to safeguarding the welfare of children and vulnerable adults.

Job Requirements

For a comprehensive overview of the role, including detailed responsibilities and the Person Specification, please refer to the attached job description document.

Skills and Qualifications

Essential Skills

  • Excellent interpersonal skills, with a courteous approach to patient interactions.
  • Ability to thrive in a fast-paced environment while maintaining accuracy.
  • Strong teamwork capabilities, with adaptability to changing circumstances.
  • Initiative to work independently when necessary.
  • Confidence in managing challenging conversations with patients and their families.
  • Proficient organizational skills and attention to detail.
  • Competence in IT, particularly with Microsoft Office applications.

Desirable Skills

  • Familiarity with outpatient procedures and policies.

Educational Background

Essential Qualifications

  • Minimum of GCSE grade C or equivalent in English and Maths.

Desirable Qualifications

  • NVQ Level 3 in Business and Administration or equivalent experience.

Experience

Essential Experience

  • Previous clerical or administrative experience, including reception duties.
  • Experience in customer service, both in-person and over the phone.

Desirable Experience

  • Prior experience within the NHS.
  • Familiarity with using a Patient Administration System.

  • Patient Access Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom BrisDoc Healthcare Services Full time

    Job Overview We are looking to add dedicated Patient Access Coordinators to our team. The ideal candidates will possess outstanding interpersonal skills and thrive in a dynamic healthcare setting. In this role, you will guide and assist patients in navigating our services, ensuring a friendly and inviting atmosphere for all visitors. You will...

  • Patient Care Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom The Orchard Medical Centre Full time

    Job Overview We are seeking a dedicated Patient Care Coordinator to become a vital part of our supportive team at The Orchard Medical Centre. This role is essential in ensuring the seamless operation of our healthcare practice. As the initial point of contact for patients, the Patient Care Coordinator plays a key role in managing appointments, addressing...

  • Patient Services Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Position Overview We are seeking a dedicated individual to assist in the oversight of our extensive skin cancer patient management system. Our team provides care for patients diagnosed with various skin cancers, including melanoma and squamous cell carcinoma. The prevalence of skin cancers continues to rise annually, leading to an increased demand...

  • Patient Care Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom The Orchard Medical Centre Full time

    Job Overview We are seeking a dedicated Patient Care Coordinator to become a vital member of our welcoming team at The Orchard Medical Centre. This role is essential in ensuring the seamless operation of our healthcare practice. As the initial point of contact for patients, the Patient Care Coordinator is responsible for managing appointments, addressing...

  • Patient Care Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom East Trees Health Centre Full time

    Position Overview The role of a Patient Care Coordinator at East Trees Health Centre involves regular interaction with patients through both in-person and telephonic communication, facilitating appointment scheduling, and managing follow-up tasks related to patient care. The primary objective of this position is to assist and guide patients towards the most...

  • Patient Services Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Work-Life Balance: At our organization, we understand the importance of maintaining a healthy work-life balance. We encourage you to discuss potential flexible working arrangements during the application process to ensure your professional commitments align with your personal life. Diversity and Inclusion: We actively encourage applications from individuals...

  • Patient Support Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Join Our Team as a Patient Support Coordinator At University Hospitals Bristol and Weston NHS Foundation Trust, we understand the importance of a balanced work-life dynamic. During the application process, we encourage you to discuss potential flexible working arrangements that suit your lifestyle. We are particularly eager to receive applications from...

  • Patient Care Coordinator

    2 weeks ago

    Bristol, Bristol, United Kingdom The Orchard Medical Centre Full time

    About The Orchard Medical Centre The Orchard Medical Centre is a training practice based in Kingswood Bristol. We are a friendly practice who support our staff. Job Summary We are seeking a dedicated Patient Care Coordinator to join our team. This role is crucial for the smooth operation of our GP practice, as you will be the first point of contact for...

  • Patient Service Coordinator

    6 days ago

    Bristol, Bristol, United Kingdom NHS Jobs Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Patient Administration team at NHS Jobs. As a key member of our team, you will play a vital role in supporting our operations and delivering exceptional patient care.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to...

  • Patient Services Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom Courtside Surgery Full time

    Job Overview Courtside Surgery is in search of a dedicated and dependable Administrative Support Specialist to enhance our team in providing exceptional assistance to our patients and clinical personnel. We are looking for an individual who thrives in both collaborative and independent settings, possesses strong multitasking abilities, and excels in a...

  • Care Coordinator

    3 hours ago

    Bristol, Bristol, United Kingdom Kingswood Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Kingswood Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with enhanced needs to access the services and support they require to improve their health and wellbeing.Key ResponsibilitiesProactively identify and liaise...

  • Care Coordinator

    7 days ago

    Bristol, Bristol, United Kingdom Kingswood Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Kingswood Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with enhanced needs to access the services and support they require to improve their health and wellbeing.Key ResponsibilitiesProactively identify and liaise...

  • Care Coordinator

    3 hours ago

    Bristol, Bristol, United Kingdom Kingswood Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Kingswood Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with enhanced needs to access the services and support they require to improve their health and wellbeing.Key ResponsibilitiesProactively identify and liaise...

  • Care Coordinator

    7 days ago

    Bristol, Bristol, United Kingdom Kingswood Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Kingswood Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with enhanced needs to access the services and support they require to improve their health and wellbeing.Key ResponsibilitiesProactively identify and liaise...

  • Patient Pathway Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Position OverviewThe University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is initiating a pioneering program aimed at enhancing the management of blood borne virus (BBV) testing within our emergency departments. We are in search of a proactive and detail-oriented individual to facilitate the results management process, ensuring seamless...

  • Care Coordinator

    1 day ago

    Bristol, Bristol, United Kingdom Kingswood Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Kingswood Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with enhanced needs to access the services and support they require to improve their health and wellbeing.Key ResponsibilitiesProactively identify and liaise...

  • Care Coordinator

    2 hours ago

    Bristol, Bristol, United Kingdom Kingswood Health Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Kingswood Health Centre. As a Care Coordinator, you will play a vital role in supporting patients with enhanced needs to access the services and support they require to improve their health and wellbeing.Key ResponsibilitiesProactively identify and liaise...

  • Discharge and Patient Flow Coordinator

    6 hours ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    About the RoleWe are seeking an exceptional individual to join our team as a Discharge and Patient Flow Coordinator. This is a full-time position, working Monday to Friday, 8am to 4pm.Key ResponsibilitiesAct as the first point of contact for internal and external enquiries related to patient discharge.Facilitate effective communication between hospital...

  • Discharge and Patient Flow Coordinator

    4 hours ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    About the RoleWe are seeking an exceptional individual to join our team as a Discharge and Patient Flow Coordinator. This is a full-time position, working Monday to Friday, 8am to 4pm.Key ResponsibilitiesAct as the first point of contact for internal and external enquiries related to patient discharge.Facilitate effective communication between hospital...

  • Patient Support Coordinator

    3 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Join Our Team as a Patient Support Coordinator At University Hospitals Bristol and Weston NHS Foundation Trust, we value the importance of a balanced work-life environment. We encourage you to discuss potential flexible working arrangements during the application process to ensure your professional responsibilities align with your personal life. We are...