Patient Care Coordinator

3 weeks ago


Bristol, Bristol, United Kingdom The Orchard Medical Centre Full time

Job Overview

We are seeking a dedicated Patient Care Coordinator to become a vital part of our supportive team at The Orchard Medical Centre. This role is essential in ensuring the seamless operation of our healthcare practice. As the initial point of contact for patients, the Patient Care Coordinator plays a key role in managing appointments, addressing patient inquiries, and assisting the medical team in delivering high-quality care.

Key Responsibilities

Patient Engagement: Welcome patients warmly, both in person and via phone, while addressing their inquiries and guiding them to the appropriate services.

Appointment Coordination: Organize, modify, and confirm patient appointments, ensuring that individuals are directed to the right clinician or service.

Resource Connection: Facilitate connections between patients and relevant healthcare services, community resources, and support networks.

Patient Advocacy: Represent patients' needs within the healthcare framework, ensuring they receive timely and suitable care.

Administrative Support: Maintain patient records meticulously, manage correspondence, and ensure precise data entry into electronic health records.

About Us

The Orchard Medical Centre is a training practice located in Kingswood Bristol, committed to fostering a friendly environment that supports our staff.

Qualifications

Essential:

Education: High school diploma or equivalent. Experience: Prior experience in a receptionist or public-facing role. Skills: Excellent communication and interpersonal abilities, strong organizational and problem-solving skills, empathy and compassion for patients and their families, and proficiency in electronic health records (EHR) software.

Personal Attributes: Friendly, approachable, and patient-centered with a strong commitment to delivering exceptional customer service.

Desirable:

Education: Additional training or certification in office administration or medical reception is advantageous. Experience: Previous experience in a healthcare environment, ideally in roles related to reception, patient advocacy, or care coordination. Language: Bilingual skills are highly valued.

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