Patient Services Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Position Overview

We are seeking a dedicated individual to assist in the oversight of our extensive skin cancer patient management system.

Our team provides care for patients diagnosed with various skin cancers, including melanoma and squamous cell carcinoma. The prevalence of skin cancers continues to rise annually, leading to an increased demand for our services.

We are particularly interested in candidates who possess strong organizational abilities, meticulous attention to detail, and the capacity to meet deadlines effectively.

The role involves engaging with patients, coordinating appointments, monitoring patient progress, and collaborating with a diverse multi-disciplinary team. Core working hours are expected to be from 9am to 5pm, with a preference for daily presence in the office. Flexible working arrangements may be considered.

For additional information, please refer to the detailed job description.

*Please note that this advertisement may be closed early due to a high volume of applications - thank you for your understanding.*

Key Responsibilities

Primary Duties and Responsibilities

Communication:

  • Facilitate patient communications through various channels, including telephone and internal systems, to generate letters, emails, and text reminders.
  • Serve as a primary contact for inquiries from both clinical and administrative personnel.
  • Collaborate with clinical and administrative teams across the organization via phone and email.
  • Elevate patient inquiries, capacity challenges, and general concerns to the appropriate line manager or clinical staff as necessary.
  • Inform patients of changes to clinics and appointments as directed, often with little notice.

Patient Care:

  • Demonstrate a compassionate and professional demeanor towards patients, their families, and caregivers, which may involve managing interactions with distressed individuals in a sensitive manner.
  • Monitor patient progress using internal systems and notify the skin cancer clinical nurse specialist team as needed.

Organization and Planning:

  • Ensure clinic schedules are effectively utilized in collaboration with the relevant clinician and manager, and reschedule any canceled appointment slots.
  • Attend necessary meetings as required by the line manager.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is among the largest acute trusts in the UK, uniting a workforce of over 13,000 staff and offering more than 100 clinical services across 10 locations, serving a core population exceeding 500,000 individuals in South West England.

UHBW has received a 'Good' overall rating from the Care Quality Commission (CQC), and our staff take pride in delivering exceptional care to the communities of Bristol, Weston, and beyond. As a progressive, multi-award-winning trust and a digital leader committed to enhancing patient care, our pioneering research and innovations are making a significant impact both locally and globally.

Our facilities are located throughout Bristol and Weston, allowing you to experience the best of urban living while being close to nature or the coast, with convenient access to all that the South West has to offer. UHBW is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

As an equal opportunity employer actively striving for a diverse workforce, we aim to recruit and retain a team that reflects the rich diversity of the local community at all levels and are committed to tailoring our services to meet the needs of individual patients and their families. Anonymous data from your application will be utilized to ensure we are fulfilling our commitment.

Job Responsibilities

For a comprehensive job description and main responsibilities, please refer to the attached job description document.

Person Specification

Aptitudes

Essential

  • Supportive
  • Respectful
  • Innovative
  • Collaborative

Knowledge and Experience

Essential

  • Administrative experience, including filing and/or reception duties.
  • Experience interacting with the public, both over the phone and in person.

Desirable

  • Previous experience within the NHS.
  • Familiarity with a Patient Administration System.

Qualifications and Training

Essential

  • Minimum of GCSE grade C or equivalent in English Language and Mathematics.
  • Business and Administration Level 3 NVQ or equivalent experience.

Skills and Abilities

Essential

  • Polite and effective communication skills when interacting with individuals, both in person and over the phone.
  • Ability to perform under pressure and meet deadlines while maintaining a high level of accuracy.
  • Capacity to work efficiently within a busy team, adapt to changes, and inspire others.
  • Ability to work independently, utilizing initiative when necessary.
  • Confidence in managing challenging conversations with patients, families, and caregivers.
  • Strong organizational skills.
  • Proficient in IT, including Microsoft Office applications.
  • Attention to detail.

Desirable

  • Working knowledge of outpatient policies and procedures.

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