Healthcare Reception Coordinator

4 weeks ago

Nottingham, Nottingham, United Kingdom Ivy Medical Group Full time

Position Overview

The Ivy Medical Group is seeking a part-time Healthcare Reception Coordinator to join our dedicated team.

Availability is required for Wednesday and Friday afternoons, with the possibility of additional shifts during morning and afternoon hours.

Our facility operates from 08:00 to 18:30, Monday through Friday.

Prior experience in customer service is a fundamental requirement.

Familiarity with the NHS and General Practice settings is advantageous but not mandatory.

Both of our locations utilize the System One software.

Key Responsibilities

The successful candidate will be responsible for a variety of reception tasks and providing essential support to our multidisciplinary team.

Responsibilities may include, but are not limited to:

  • Welcoming and directing patients upon arrival.
  • Efficiently managing the appointment scheduling system.
  • Booking patient appointments and processing relevant information.
  • Acting as the primary point of contact for patients, facilitating the distribution of information and inquiries to the clinical team.
  • Collaborating with multidisciplinary team members and external service providers.

About Our Practice

We are a friendly and supportive practice serving a community of approximately 6,800 patients in a picturesque rural setting.

Our core values include:

  1. Delivering exceptional care to our patients in a responsive manner based on their needs.
  2. Prioritizing the well-being of our staff, ensuring a supportive work environment.

We offer:

  • A thorough induction program.
  • Four weeks of annual leave (pro rata) plus bank holidays.
  • No weekend or bank holiday shifts.
  • Access to the NHS Pension scheme with substantial employer contributions.
  • Opportunities for continuous professional development.
  • NHS Smartcard provision.
  • On-site parking facilities.
  • Access to employee discounts through the blue light card.

Essential Qualifications

  • GCSE or equivalent qualifications in Mathematics and English.
  • Experience with the SystmOne clinical system is preferred.
  • Proficiency in Microsoft Office applications.
  • Experience in a public-facing role, particularly in healthcare settings.

Skills and Attributes

  • Strong understanding of medical terminology.
  • Excellent numeracy and computer skills.
  • Outstanding communication abilities.
  • Commitment to maintaining confidentiality.
  • Ability to work independently and as part of a cohesive team.
  • Capability to manage multiple tasks in a fast-paced environment.

Commitment to Quality and Safety

The post-holder will be expected to adhere to practice policies and procedures, ensuring compliance with health and safety regulations. This includes:

  • Maintaining a clean and safe working environment.
  • Participating in mandatory training and development programs.
  • Reporting any incidents or hazards promptly.

We are dedicated to promoting equality and diversity within our practice, ensuring that all patients and staff are treated with respect and dignity.

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