International Patient Revenue Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Position Overview

A rewarding part-time opportunity (80%) has emerged for an enthusiastic and detail-oriented individual to become a vital member of the Trust's International Patient Revenue Team.

This role is essential in assisting the Trust with its responsibilities regarding Overseas Visitors and Private Patients. It encompasses adherence to the Overseas Visitor NHS Hospital Charging Regulations, relevant legislation, and Trust policies.

Key Responsibilities

Overseas Visitors: The successful candidate will utilize various information sources to conduct remote investigations and will be required to engage with Overseas Visitors and/or their representatives, including face-to-face interactions. By collaborating with internal colleagues and external organizations, the post holder will determine a patient's financial responsibility for charges, ensuring a fair, equitable, and consistent approach. The post holder will communicate any financial obligations to the Trust's finance department by issuing income due notifications. In cases where deposits or advance payments are received, the post holder will meticulously document financial transactions in accordance with Trust policies. Additionally, the post holder will ascertain an Overseas Visitor's eligibility for treatment and provide guidance to clinicians accordingly.

Private Patients: The role involves managing the private patient process, coordinating with both internal and external stakeholders to ensure compliance with legislation and policy, thereby minimizing the risk of income loss. By liaising with private medical insurers, the post holder will secure necessary authorizations and pricing agreements prior to the provision of services by the Trust. Accurate recording of financial transactions in line with Trust policies will also be a key responsibility.

About the Organization

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) stands as one of the largest acute Trusts in the UK, uniting a workforce of over 13,000 staff and offering more than 100 clinical services across 10 sites. Serving a core population exceeding 500,000 in South West England, UHBW has received a 'Good' rating from the CQC. Our staff take pride in delivering exceptional care to the communities of Bristol, Weston, and beyond. As a progressive, multi-award-winning Trust and a digital leader dedicated to enhancing patient care, our pioneering research and innovations are making a significant impact both locally and globally. Our facilities are located in both urban and rural settings, providing a unique blend of city life and countryside tranquility, with convenient access to the diverse offerings of the South West. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer, we actively strive for a diverse workforce that reflects the rich diversity of our local population at all levels, ensuring our services are tailored to meet the needs of individual patients and their families.

Job Responsibilities

For a comprehensive overview of the job description and primary responsibilities, please refer to the attached job description document.

Person Specification

Qualifications

Essential:

  • A Level education with 2 or more passes at grade C (or equivalent experience)
  • Customer service qualification
  • NVQ level 4 qualification (or equivalent experience)

Desirable:

  • NHS OSV Training ambassador

Knowledge and Experience

Essential:

  • In-depth understanding of the Overseas Visitors Charging Regulations 2015
  • Experience working within a small team
  • Experience collaborating with a variety of stakeholders
  • Proficient in data entry across multiple electronic systems

Desirable:

  • Experience in the private healthcare or insurance sectors
  • Familiarity with Visa Regulations
  • Knowledge of PHIN reporting requirements
  • Experience in the NHS or similar large, complex organizations
  • Awareness of current NHS agendas and challenges

Skills and Abilities

Essential:

  • Ability to earn the trust, respect, and confidence of colleagues and external parties, demonstrating behaviors that reflect the Trust's values
  • Capable of working with integrity and diligence as part of a dedicated and motivated team, with a self-driven, adaptable, and enthusiastic approach, taking personal responsibility for workload and outcomes
  • Ability to manage interruptions while focusing on complex issues, along with the capacity to maintain concentration for extended periods
  • Ability to operate independently, making decisions based on experience, knowledge, and discretion, as work is supervised rather than managed

Desirable:

  • Proficient in standard IT systems, including Microsoft Office applications such as Word, Excel, and Outlook, along with experience in data entry on Patient Administration Systems or similar platforms

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