Quality Assurance Administrator

4 weeks ago

Hatfield, Hertfordshire, United Kingdom Welsh Ambulance NHS Trust Full time

Position Overview

An exceptional opportunity has emerged within the Quality, Safety, and Patient Experience Directorate at Welsh Ambulance Services NHS Trust for a Quality Assurance Administrator. This role is part-time and permanent, offering flexibility with a combination of office and remote work.

Key Responsibilities

The successful candidate will:

  • Provide comprehensive administrative assistance on designated initiatives within the Quality Assurance team, collaborating closely with the Quality Assurance Coordinator.
  • Act as the primary contact for receiving and documenting feedback from the public, as well as addressing inquiries or requests for information from both internal and external parties.
  • Deliver administrative support across all functions of the Quality Assurance team, allowing the postholder to acquire a broad range of knowledge and experience.

Proficiency in Welsh is preferred for this position; however, applications from both Welsh and English speakers are encouraged.

About Our Organization

#RemarkablePeople

Our team consists of over 4,000 dedicated individuals who play a vital role in providing exceptional patient care throughout Wales, 24/7. Whether in direct patient care or supporting roles, every contribution is essential to delivering high-quality services whenever needed.

The Trust is committed to ensuring its workforce reflects the diversity of the communities it serves across Wales. We strive to foster an environment where diversity is celebrated and inclusivity is prioritized. We actively encourage applications from under-represented groups, including individuals from Black, Asian, and Minority Ethnic communities, LGBTQ+ communities, and those with disabilities.

Careers at Welsh Ambulance Services NHS Trust are diverse and multifaceted, with opportunities available across various sectors of the service. Regardless of your background or skills, you are likely to find a fulfilling and rewarding career with us.

Job Duties

The postholder will provide extensive administrative support to members of the Quality, Safety, and Patient Experience Directorate's Quality Assurance Team. This role will operate within the framework of NHS regulations and Trust policies, ensuring effective management of administrative tasks related to the Quality Assurance functions.

Qualifications and Experience

Essential

  • NVQ Level 3 in Business and Administration or equivalent experience.
  • RSA Stage II typing/word processing qualifications or equivalent.
  • Experience in an administrative setting, including coordinating schedules and managing complex inquiries.

Desirable

  • Experience within a healthcare environment.

Core Values

Essential

  • Demonstrated alignment with Trust values.
  • Self-motivated with a flexible approach to work.
  • Team-oriented and capable of working independently.

Aptitudes and Skills

Essential

  • Strong telephone etiquette and excellent communication skills.
  • Advanced proficiency in keyboarding and word processing.
  • Familiarity with Microsoft Office applications.
  • Able to perform under pressure and meet deadlines.
  • Capable of suggesting improvements to administrative processes to enhance team performance.

Desirable

  • Ability to communicate in Welsh.

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