Operations Manager
3 weeks ago
Contract Type: 6 months Inside IR35
Location: Bristol
Role Overview
The Operations Manager will oversee a dedicated team responsible for the inspection, maintenance, and enhancement of fire safety doors within properties managed by Housing & Landlord Services. The primary objective is to ensure adherence to the Building Safety Act.
- Ensure the delivery of high-quality workmanship by operatives, aiming for a "right-first-time" approach to achieve exceptional customer satisfaction while adhering to budgetary constraints.
- Lead the management, oversight, and enhancement of a portfolio to guarantee sustainable development and optimal value, focusing on:
- Materials and equipment
- Health and safety compliance
- Service Level Agreement and contract adherence
- Fleet management
- Direct and coordinate operational resources, including personnel, fleet, materials, and tools, to maximize efficiency and ensure availability for both responsive and planned tasks as scheduled by the council's system.
- Monitor and evaluate staff performance to maintain high standards of service delivery and customer satisfaction by establishing and regularly reviewing team and individual objectives, while identifying opportunities for continuous professional development and effectively managing performance issues in a timely manner.
- Strategically plan and manage staffing resources, external contractors, and suppliers to ensure the timely completion and coordination of tasks and service provision, while maintaining a commitment to quality.
Qualifications
- A trade or technical qualification, or substantial experience in one or more of the following areas: gas, electrical, plumbing, carpentry, glazing, or general trades.
- Comprehensive knowledge of health and safety regulations and requirements pertinent to the construction sector.
- Proficient in Microsoft Office applications or equivalent, including Outlook, Word, Excel, and Internet Explorer, with a willingness to learn new technologies as necessary.
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