Personal Health Budgets Coordinator

2 weeks ago

Sleaford, Lincolnshire, United Kingdom NHS Lincolnshire Integrated Care Board Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Personal Health Budgets Coordinator at NHS Lincolnshire Integrated Care Board.

Key Responsibilities
  • Support the implementation of the Personal Health Budget agenda across the health system, ensuring efficient and effective administrative and data management processes and procedures.
  • Respond to queries from service users, stakeholders, clinicians, and managers, escalating where required.
  • Undertake detailed financial audits of PHB direct payment packages, investigating and resolving anomalies, and developing reporting processes to enable all audit outcomes to be reported to senior management.
  • Work closely with the local authority audit team to undertake joint financial audits, identifying and resolving issues as they arise.
  • Develop and maintain an electronic database for tracking, monitoring, and reporting on PHBs, ensuring that all elements of the countywide PHB service can be effectively reported.
  • Generate accurate data to enable local, regional, and national reporting, completing specified templates every month.
  • Accurately input data into, monitor, and report from a range of computerized systems, regularly validating data to ensure accuracy.
  • Ensure all programme administration is completed efficiently and effectively, ensuring the PHB programme is thoroughly planned.
  • Develop and update relevant project documentation, supporting the project manager to ensure the project is effectively managed and delivered to agreed deadlines.
  • Collate and prepare relevant documentation to support project management and service delivery.
  • Support the head and deputy head of PHB programme by attending meetings, forums, training sessions, and other service user or stakeholder sessions.
  • Set up direct payment packages where required.
  • Deal with and resolve provider and invoice queries in an efficient and timely manner, escalating to clinical teams when necessary.
  • Ensure all written and verbal complaints, comments, and suggestions are dealt with appropriately, resolving where possible and escalating when necessary.
  • Organize meetings and larger events as required.
Person Specification

Qualifications

Essential

  • Educated to HNC level; or A' levels with relevant experience.

Desirable

  • Evidence of recent and ongoing CPD/learning.

Previous Experience

Essential

  • Demonstrable experience of working in a busy administrative environment and working with a range of computerized data systems.
  • Excellent working knowledge of Microsoft Office.
  • Experience of working in a health or social care environment.
  • Experience of dealing with difficult situations.
  • Evidence of effective planning and time management.

Desirable

  • Demonstrable experience of project management.

Knowledge

Essential

  • Demonstrable problem-solving skills.
  • Ability to work effectively as part of a team.
  • Understanding of Confidentiality and General Data Protection Regulations.
  • Clear communicator with good writing, data entry, and telephone skills.
  • Able to work on own initiative, organizing and prioritizing workload to set deadlines.
  • Flexible approach to work.

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