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Administrative Coordinator

2 months ago

Sleaford, Lincolnshire, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

Position Overview

This role presents a unique opportunity to become a vital part of a well-established IAPT service (Improving Access to Psychological Therapy) within a supportive team environment. We are seeking a friendly, organized, and efficient individual to fulfill the responsibilities of an Administrative Coordinator.

The ideal candidate will be dedicated to delivering comprehensive administrative assistance to the IAPT Team, ensuring seamless service operations. A flexible mindset and willingness to work during evenings when necessary are essential.

Key Responsibilities

The successful applicant will be tasked with:

  • Overseeing and mentoring junior administrative staff.
  • Organizing and prioritizing daily tasks effectively.
  • Managing patient appointment scheduling via various communication methods.
  • Composing correspondence and maintaining accurate data entry in the organization's systems.
  • Ensuring the operational efficiency of the office environment.
  • Providing general office support, including reception duties.

Strong communication and IT skills are crucial, along with a professional telephone demeanor. The candidate should be a collaborative team member with the ability to work independently and guide the administrative team.

Our service follows a stepped care model for addressing mild to moderate mental health issues, adhering to established guidelines. The Administrative Coordinator will work alongside a dedicated team of clinical professionals, including Psychological Wellbeing Practitioners and Therapists.

About the Organization

Lincolnshire Partnership NHS Foundation Trust is committed to providing high-quality mental health and social care services. With a workforce of approximately 2,900, we serve a diverse population, placing our staff at the core of our mission.

We pride ourselves on being recognized as one of the leading mental health trusts in the region, with a strong emphasis on staff satisfaction and well-being. Our commitment to a supportive work environment is reflected in our outstanding ratings for leadership and overall service quality.

We offer flexible working arrangements and a variety of professional development opportunities, fostering an inclusive workplace culture. Our organization actively promotes diversity and supports staff through various initiatives.

Whether you are beginning your career or seeking a new opportunity, we provide a rewarding environment for those interested in health and social care.

Job Duties

The responsibilities include:

  • Accurately gathering and inputting information into databases.
  • Generating basic reports as required.
  • Maintaining confidentiality while interacting with visitors and service users.
  • Performing general administrative tasks such as answering inquiries and managing correspondence.
  • Coordinating room bookings and maintaining scheduling records.
  • Assisting with appointment scheduling and diary management using relevant software.
  • Managing office supplies and equipment maintenance.
  • Ensuring compliance with organizational policies and procedures.
  • Facilitating remote meetings as needed.
  • Ensuring a welcoming environment for all visitors and service users.

Qualifications

Essential:

  • NVQ Level 2 in Business and Administration or equivalent.
  • Basic proficiency in Microsoft Office applications.
  • GCSE in English or equivalent.

Experience

Essential:

  • Experience in a general administrative role.

Desirable:

  • Experience within a healthcare setting.

Skills

Essential:

  • Understanding of data protection and information governance.
  • Ability to manage daily workload effectively.
  • Proficiency in accurate data entry and record-keeping.

Desirable:

  • Familiarity with NHS systems.