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Business Operations Coordinator

2 months ago

Sleaford, Lincolnshire, United Kingdom NHS Lincolnshire Integrated Care Board Full time
About the Role

We are seeking a highly skilled and experienced Business Operations Coordinator to join our team at NHS Lincolnshire Integrated Care Board. As a key member of our administration team, you will be responsible for overseeing and delivering efficient administration, line managing an operational admin team, and supporting the brokerage and clinical admin functions.

Key Responsibilities
  • Support and line manage the AACC Operational Admin Team through delivery of efficient and effective administrative and data management processes and procedures.
  • Work closely with local authority teams to ensure continuity between services.
  • Accurately input, monitor, and report from a range of computerised systems, regularly validating data to ensure accuracy.
  • Generate accurate data to enable local, regional, and national reporting to be undertaken.
  • Undertake quality audits, ensuring the correct documentation has been completed correctly for each active case before progression to sign off.
  • Coordinate local sign off panels.
  • Use effective management skills to ensure that the implementing package of care is planned, any adjustment to plans escalated to the locality manager as required, and developing and updating relevant documentation.
  • Provide support to other members of the team as part of organisational development.
  • Deal with and resolve complex non-clinical individual, provider, and invoice queries in an efficient and timely manner.
  • Work within established policies, procedures, protocols, and systems to ensure confidentiality of information, quality standards, and performance.
  • Ensure effective and timely collation and preparation of relevant documentation in support of service delivery.
  • Undertake all Operational Admin processes, including setting up of appropriate care packages and booking of assessments.
  • Daily oversight of trackers to ensure KPIs are met.
  • Ensure that all written and verbal complaints, comments, and suggestions are dealt with appropriately, resolving where possible and escalating when appropriate.
  • Organising meetings and larger events as required.
  • Oversee and implement a training structure for all staff.
  • Ensure compliance with all statutory and mandatory training.
  • Maintain an electronic database for tracking, monitoring, and reporting on the active caseload, and that the service can be effectively reported.
  • Work closely with colleagues across AACC and the ICBs to ensure a joined-up approach to improving services is in place.
  • Establish and maintain close working relationships with AACC team, ICBs, providers, and other stakeholders.
  • To work with regard to the ICBs policies and procedures at all times.
Person Specification

Qualifications

Essential

  • Educated to HNC level; or A' levels with relevant experience.
  • Evidence of recent and ongoing CPD/learning.

Desirable

  • Demonstrable experience of line management.

Previous Experience

Essential

  • Demonstrable experience of working in a busy administrative environment.
  • Experience of working in a health or social care environment.
  • Experience working with a range of computerised data systems.
  • Excellent working knowledge of Microsoft Office.
  • Experience of dealing with difficult situations.
  • Evidence of effective planning.
  • Demonstrable problem solving skills.
  • Ability to work effectively as part of a team.
  • Awareness of equality and valuing diversity principles.
  • Clear communicator with good writing, data entry, and telephone skills.
  • Able to work on own initiative, organising and prioritising workload to set deadlines.
  • Highly proficient numeracy skills and attention to detail.
  • Evidence of effective time management.
  • Understanding of Confidentiality and General Data Protection Regulations.
  • Flexible approach to work & Multitasking.

Desirable

  • Able to travel.