Business Service Designer

6 months ago


Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 323047**Salary**:

- £54,439 - £67,713- National: £54,439 min - £60,183 max London: £61,253 min - £67,713 max- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- HMRC - CCG - Transformation**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Bristol, Cardiff, Croydon, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, StratfordAbout the job

**Job summary**:
Are you an experienced Business Service Designer looking to work on some of the biggest, most exciting and sophisticated organisational change portfolios?

This is an exciting time to join the Transformation Directorate within HMRC’s Customer Compliance Group (CCG) as we carry out vital work to make sure HMRC is collecting the money that pays for the UK’s public services and providing targeted financial support.

We help ensure that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats.

The Transformation Directorate within HMRC’s Customer Compliance Group is instrumental in delivering the transformation of multiple aspects of CCG over the next 5 years, towards delivery of the high level CCG Target Operating Model (TOM).

**Job description**:
This is an opportunity to make a real difference to how HMRC compliance business services run in future. Our work on delivering new service designs towards our target operating model will not only help make our services more effective and responsive to customers but will also ensure that we keep managing risks and collecting the taxes essential for the future operation of the NHS, Schools, Police and other public services.

To this end you will be a leading source of design expertise, developing wide ranging design blueprints and artefacts across all aspects of the business, developing and maintaining effective relationships and networks with senior leaders and across the wider organisation.

You will also become a member of the CCG Transformation Extended Leadership Team contributing more widely to corporate leadership challenges.

**Responsibilities**
- Accountable to the Head of Transformation Design for delivery of personal objectives and day to day activities.
- Support senior leaders to make informed business decisions.
- Designing service solutions to complex business problems.
- Responsible where applicable for mapping service blueprints and related design artefacts through the design lifecycle.
- Responsible for presenting complex information and concepts in a concise and clear way - ‘power user’ of Mural, PowerPoint and/or similar tools.

**Person specification**:
**Essential Criteria**
- Demonstrable experience of developing business design artefacts & blueprints within a complex organisational setting.

**Desirable Criteria**
- Relevant Business Service Design qualification or other related design qualification.
- Comfortable engaging with senior stakeholders and able to deliver credible and coherent presentations to wide-ranging audiences.

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Design Thinking
- Develop Service Blueprints

**Benefits**:

- Alongside your salary of £54,439, HM Revenue and Customs contributes £14,698 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.You have a statutory entitlement to Annual Leave, made up of 148 hours (20 days) statutory basic Annual Leave, plus 59.2 hours (8 days) statutory additional leave (Public Holidays) per leave year, under the Working Time Regulations 1998. This is equivalent to 207.2 hours (28 days) for those working full-time. All entitlements are pro rata for those working part-time.

In HMRC, we exceed the statutory entitlement by giving full-time colleagues more than 207.2 hours (28 days) leave per year. In HMRC your ‘leave allowance or entitlement’ is made up of:

- 185 hours (25 days) to 222 hours (30 days) (depending on qualifying service) Annual Leave (referred to as **Annual Leave** in this policy),
- Plus Public Holidays and Privilege Leave.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.As part of the selection process you will be asked to complete:

- A CV. In your job history please include details for the previous 3 years.


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