IT Service Design Consultant
6 months ago
**About the role**:
It's an exciting time to join the Service Design and Introduction team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes.
Reporting into the Service Design & Introduction Manager, you'll provide insight and consultation of deployments in AXA UK & Ireland to ensure all services are designed and seamlessly transitioned, minimising disruption to our business and stakeholders. You'll be a trusted advisor to AXA's programme and project managers on the service design and introduction aspects of delivery.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.
**What you'll be doing**:
- Providing support in defining service design documentation to ensure that services onboarded, are delivered to agreed AXA standards
- Ensuring programmes and projects have the right operational acceptance criteria, services definitions and supporting documentation to meet AXA's and our regulator operational service standards
- Coordinating the service design and introduction of any new services or change programmes, including the production of the service introduction plans and playbooks
- Acting as a point of contact for the design and introduction process whilst monitoring and reporting on progress of assigned deployments
- Identifying any design and introduction potential risks in programmes and projects ensuring that chances of failure are minimised where possible
- Collaborating and consulting with aligning stakeholder groups around a common vision
- Advising of appropriate SLAs in place to support any new services introduced
**About you**:
**What we’re looking for**:
- ITIL certification or relevant equivalent service management experience
- Solid experience and understanding of how IT service agreements work
- Agile Methodology e.g. DevOps, Scrum
- Good understanding of service and incident management processes
- Strong knowledge of the IT industry and best practices
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of £35,000 - £45,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
LI-Hybrid
**About AXA**:
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
-
Service Design Consultant
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly experienced Service Design Consultant to join our team at the NHS Business Services Authority.In this role, you will work closely with stakeholders to understand user needs and develop solutions that meet those needs.You will contribute to best-practice guidelines around service design and agile ways of working, ensuring...
-
Sales Designer
6 months ago
Newcastle upon Tyne, United Kingdom NOOK Design Full time**About Us** With over 40 years of experience in designing, building and installing fine furniture and timber buildings, we use our skills and attention to detail to create home interiors of the highest quality. From studies and home offices to alcoves, libraries, and boot rooms, we produce outstanding pieces and storage solutions tailored to our...
-
Luxury Residential Design Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Careers in Design Full timeCareers in Design: Interior Designer OpportunityWe are a leading interior architecture and design studio, delivering luxury interiors across the UK and abroad. Our team of experts specializes in later living, healthcare, and luxury residences.As we continue to grow, we are seeking an experienced Interior Designer with excellent project management skills to...
-
Organisational Design Consultant
6 months ago
Newcastle upon Tyne, United Kingdom Sullivan Brown Resourcing Partners Full timeIf you are an OD practitioner who loves optimizing efficient and driving impactful change this role will be of interest! As OD Consultant you will join a strong and admired People team to develop organizational structures and designs. Leading on an important and integral groupwide project, you’ll implement best-practice OD principles and practices that...
-
Senior IT Service Management Consultant
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DXC Technology Inc. Full timeCompany Overview:DXC Technology Inc. is a leading provider of IT services and solutions, striving to maintain the highest levels of attainment in ServiceNow.We are seeking a highly skilled ServiceNow Technical Consultant to join our team of innovative experts, working to develop world-class customer solutions using the ServiceNow platform.The ideal candidate...
-
Human Centred Design Consultant
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Methods Business and Digital Technology Full timeAbout UsWe are Methods Business and Digital Technology, a leading IT Services Consultancy that has been transforming the way the public sector operates in the UK for over 30 years. Our team applies expertise in transformation, delivery, and collaboration to create end-to-end business and technical solutions that are people-centred and designed for the...
-
Geotechnical Consultant Offshore Design
6 months ago
Newcastle upon Tyne, United Kingdom Evan Craig Full timeLocation- Newcastle upon Tyne- Discipline: - Geo-Environmental & Geotechnical- Job type: - Permanent Positions- Salary: - ££40000 - £60000 per annum + & Benefits- Contact name: - Lucy Bayliss- Job ref: - 10528664115_1693327791- Published: - about 3 hours ago- Startdate: - ASAP**We are working with a SME Offshore Consultancy who have an opening for the...
-
Civil Engineer
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom undisclosed Full timeAbout the RoleThis is an exciting opportunity for an experienced Civil Engineer to join a successful and well-established Civil and Structural Design Consultancy in a friendly office. Due to a steady and forward-thinking workload, our client is keen to recruit a civils drainage engineer to join an expert and dynamic design team.What We're Looking ForA degree...
-
Service Designer
8 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time**In this role, you are accountable for**: Working in an Agile way - you work in an agile way and have an awareness of agile tools and how to use them. You advise colleagues on how and why agile methods are used and provide a clear, open, and transparent framework in which teams can deliver. You adapt and reflect and are resilient to challenges. You see...
-
Senior Control Systems Engineer
6 months ago
Newcastle upon Tyne, United Kingdom RED Engineering Design Full timeSenior Control Systems Engineer - London, Bicester or NewcastleRED are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients.Through our market leading technical expertise, we enable the world’s digital infrastructure and develop the built environment whilst...
-
Service Designer
6 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeAs a service designer, you will design the end-to-end journey of a service. You will help users complete their goals and government deliver a policy intent. Your work will involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government. You will work independently...
-
Cyber Security Consultant
1 week ago
Newcastle upon Tyne, United Kingdom Stealth iT Consulting Full timeSecurity cleared Cyber Security ConsultantCyber Security agencyUp to £65k + BenefitsRemote working with some travel to client sites*Please only apply if you hold live security clearance (SC) we are unable to consider candidate without this or lapsed clearance*An established Cyber Security agency that supports a number of U.K based Military organisations are...
-
Sales Consultant
6 months ago
Newcastle upon Tyne, United Kingdom Heal's Full timeSales Consultant - Part-time Job Title **The Role**:Sales Consultant **Location**:Newcastle **Department**: Newcastle Store **Contract Type**: Permanent **Hours of Work**: 30 hours About Heal's Heal’s has been designing, making and selling quality furniture for more than two centuries. Starting out as bed-makers in 1810, Heal’s has been at the...
-
Operations Consultant
6 months ago
Newcastle upon Tyne, United Kingdom Broadway Travel Service Full timeAn exciting opportunity has arisen for a Operations Consultant to join our growing team. This a full-time role based on a 40 hour per week (flexible to meet the needs of the business). The role is predominantly home based however you may be required to work periodically from our Newcastle office. **Role Summary** The main focus of the role is to assist...
-
Data & Analytics Consultant
6 months ago
Newcastle upon Tyne, United Kingdom Perfect Image IT Solutions Full time**Location**: Remote, or based from one of our 3 offices **Salary**: Up to circa £50,000 depending on skills and experiences. **Cybit**: Our success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit. Within our...
-
Building Engineering Consultant
5 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arup Full timeWe are looking for an experienced Building Engineering Consultant - Electrical and Mechanical Services to join our team in Newcastle. As a key member of our Building Engineering group, you will be responsible for designing and implementing building services for various projects across the UK.Job SummaryEstimated salary: £60,000 - £80,000 per annum.This...
-
Senior Electrical Consultant
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal HaskoningDHV Full timeRoyal HaskoningDHV is an independent international engineering and project management consultancy. We are looking for a highly skilled Senior Electrical Consultant to join our team in the UK region.The role involves supporting our Lead and Principal Engineers in the delivery of consultancy services to current and new clients. You will also be responsible for...
-
Business Service Designer
6 months ago
Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time**Details**: **Reference number**: - 323047**Salary**: - £54,439 - £67,713- National: £54,439 min - £60,183 max London: £61,253 min - £67,713 max- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - HMRC - CCG - Transformation**Type of role**: - Operational...
-
Senior Service Designer
6 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time**In this role, you are accountable for**: 1. Analyse failure within services and identify root causes for that failure2. Identify opportunities for cost reduction and improvement within an existing service3. Understand user needs and identify where separate interactions with government should act as one service that meet that need4. Arrange these separate...
-
Consultant
6 months ago
Newcastle upon Tyne, United Kingdom Protirus Full timeThis is a remote position. Protirus deliver security programs for a large and diverse customer base. We support our customers with technical excellence, strategic experience and a unique ability to react to the unexpected. This is achieved through a combination of our Consulting Services and strong Products’ portfolio. Protirus’s Consulting Services...