Service Designer

1 week ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

As a service designer, you will design the end-to-end journey of a service. You will help users complete their goals and government deliver a policy intent. Your work will involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

You will work independently to develop designs based on evidence of user needs and organizational outcomes and will mentor junior designers and researchers.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays 
- Flexible working (we are happy to discuss options such as compressed hours) 
- Flexi time 
- Hybrid working model (we are currently working largely remotely) 
- Career development
- Active wellbeing and inclusion networks 
- Excellent pension 
- NHS Car lease scheme 
- Access to a wide range of benefits and high street discounts 

1. You work in an agile way and have an awareness of agile tools and how to use them.
2. You listen to the needs of technical and business stakeholders and interpret them clearly for both technical and non-technical audiences.
3. You work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies.
4. You are responsive to changes in technology that may impact designs, adapting your approach accordingly.
5. Evidence - and context-based design - you absorb large amounts of conflicting information and use it to produce simple designs to meet user needs.
6. You identify, communicate, and work within constraints, such as policy or legislation, recognising options that will help balance user need and expectation.
7. You contribute to best-practice guidelines around user-centred design and agile ways of working.
8. You have knowledge of HTML, CSS, and JavaScript prototypes, as well as Government and other design systems.
9. You approach prototyping as a team activity, actively soliciting prototypes and testing with others for feedback.
10. You recognise and define the design and implementation of strategy, provide guidance for the evaluation of strategies and policies to ensure business requirements are being met and exceeded where possible.
11. You collaborate with user researchers and represent users internally.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role, you are accountable for**:
1. Working in an Agile way - you work in an agile way and have an awareness of agile tools and how to use them. You advise colleagues on how and why agile methods are used and provide a clear, open, and transparent framework in which teams can deliver. You adapt and reflect and are resilient to challenges. You see outside of the design process.
2. Communicating with others - you listen to the needs of technical and business stakeholders and interpret them clearly for both technical and non-technical audiences. You build positive relationships within the team and with stakeholders and influence expectations. You are flexible and communicate both proactively and reactively. You facilitate difficult discussions within a multidisciplinary team, with diverse senior stakeholders and potentially difficult dynamics where the audience may not be familiar with user-centred design.
3. Community collaboration - you work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies. You use your initiative to identify problems or issues in the team dynamic and rectify them. You proactively pull out issues about design and research through agile health checks to provoke the best responses.
4. Digital perspective - you are responsive to changes in technology that may impact designs, adapting your approach accordin

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