Customer Service Administrator

5 months ago

Newcastle upon Tyne, United Kingdom Designer Contracts Full time

Designer Contracts is the UK’s largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting, and also operates a show home interior design services division.

We have been supplying and installing across the nation since 1992 and now employ over 350 staff members with an annual turnover in excess of £40 million. Our valued staff are our key asset.

Our continuous success is based on having a loyal, motivated and welcoming team of people with a drive to succeed.

Due to our continued growth we have an exciting opportunity for a Customer Service Administrator to join our friendly team based in Newcastle.

**Salary - **£23,500 plus bonus

**Type - **Permanent, Full Time

**Working Pattern - **Monday to Friday, 8:30am to 5:00pm

We are looking for a positive and enthusiastic individual with a genuine passion for providing a professional customer service experience.

Do you have:
Excellent customer service, communication and interpersonal skills?

An ability required to prioritise, multi-task, and manage your time effectively?

If so then we would like to hear from you

**Key areas of responsibilities include**:

- Resolving customer care issues in order to prevent their escalation.
- Logging, keying and tracking stock, and identifying and reducing unallocated stock.
- Arranging fittings and work using the fitting diary.
- Liaising with fitters, clients and sites/sales.
- Participating in office duties, such as answering phone calls, managing incoming and outgoing post, and carrying out general housekeeping tasks.
- Ensuring all administration tasks are accurately completed and in line with our compliance standards.
- Utilising a variety of computer programmes to complete tasks efficiently.

**Key Requirements**:

- Commitment to working well under pressure and as part of a team.
- Articulate, computer-literate, and excellent communication skills.
- Proven experience in an administration role.

**Our generous benefits package includes**:

- Competitive Bonus
- 32 days holiday including 8 bank holidays
- Additional days leave for long service
- Health care plan provided by Westfield Health
- Life Insurance
- Contributory Pension scheme
- Free on-site parking
- Cycle to work scheme
- All inclusive and paid for team building days out
- Extensive training programs for ongoing learning and development
- A generous employee discount

**Designer Contracts is an equal opportunities employer**

Across the UK we have been installing all types of flooring for many years. We are a progressive, customer service focussed company that goes beyond an extensive product range of floorcoverings and includes
- **Curtains & Blinds**:

- **Showhome & Design Services**:

- **Furniture & Lighting**

We are a national company with a unique network of 15 regional centres. Since 1992 we have enjoyed considerable growth, allowing us to build considerable financial resources, a robust operational structure, fantastic buying power and an experienced workforce of 300 employees. This gives us great stability and it means you can trust us to meet all your needs; now and in the future.

Telephone**:01246 854577

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