Customer Service Administrator

5 months ago


Newcastle upon Tyne, United Kingdom Connectment Full time

Administrator

Newcastle (Hybrid Working)

£22,000 + Monthly Bonus

Connectment are currently working with an award-winning group within financial services who are looking to recruit multiple administrators due to unexpected growth

**Requirements**:
Key Responsibilities:
Meeting deadlines
- Calculation and payment of benefit requests in accordance with the regulations
- Maintenance of client records and other documentation
- Project work as directed by Team Leader or Manager
- Liaison with Client, Advisers, Providers, Pension Members and third parties
- Provision of technical information both verbally and in writing around the benefit payment process
- Completing updates to the database to ensure that records are accurately maintained.
- Providing general support to the Drawdown Team/Manager
- Ensuring that work is prioritised correctly so that SLAs are met.
- Checking and approving other team members’ work
- Training of other team members
- Assisting less experienced team members

**Skills**:

- Proven experience in administration and customer service
- Ability to speak to both public and professional clients.

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Newcastle upon Tyne

Reference ID: 886436678



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