Customer Services Administrator

6 months ago


Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full time

**Position**:Customer Services Administrator

**Department**:Customer Services

**Term of Employment**: Permanent - Full Time

**Hours**:37.5 hrs. per week, Monday to Friday between the hours of 8.00am-5.00pm

**Salary**: £10.91 rising to £11.24 after probation period

**Reporting to**: Customer Services Manager

**About Us**:
Gas Direct (formerly Dixons Gas) have been supplying Northeast Businesses with cylinder gases for over forty years and in this time have grown from a small family run company to one of the largest independently run cylinder gas suppliers in the UK and now continues to thrive as a subsidiary for Air Products PLC but with a stand-alone business identity and development plan backed up with robust financial strength.

We have an excellent reputation within the industry which has been achieved by remaining true to our core values:

- An excellent customer experience is our primary aim.
- Quality is a given at a good price for the customer.
- Always provide the best value solution for our customers.
- Our employees are our main asset.

**Role Description**:
**Role Responsibilities**:

- Maintaining and updating customer account master data, or engaging the Customer Master Data team when changes cannot be made locally.
- Taking card payments via telephone.
- Logging customer disputes and resolving them where possible or engaging with other teams as required to ensure resolution.
- Providing other support within the Sales Administration team as required to ensure customer expectations are met.
- To operate safely within the work environment using BSP to maintain safety standards and look for improvements.
- A strong telephone manner
- Good communication skills
- Attention to detail
- Calm, respectful and professional in sometimes challenging situations
- Brings a positive and can-do attitude to the team.

**Essential Experience / Skills**:

- Computer literate
- Ability to complete set admin tasks
- Reliable / Flexible to change
- Able to organize and prioritize workload in a busy office
- Provide full admin support to your team members
- Previous SAP experience

**Preferred Experience / Skills**:

- Excellent communication skills
- Good knowledge of general administration work

**Interview Process**:
**Job Types**: Permanent, Full-time

**Salary**: £10.91-£11.24 per hour

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Yearly bonus

COVID-19 considerations:
All required PPE will be supplied to employees

Ability to commute/relocate:

- Newcastle upon Tyne, NE5 1NF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Administration: 1 year (required)
- SAP: 1 year (required)

Work Location: In person



  • Newcastle upon Tyne, United Kingdom Perfect Hire Limited Full time

    We are seeking a highly motivated and detail-oriented Customer Service Administrator to join our clients team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients and customers. You will be responsible for handling customer inquiries, resolving customer complaints, and processing customer...


  • Newcastle upon Tyne, United Kingdom Perfect Hire Limited Full time

    We are seeking a highly motivated and detail-oriented Customer Service Administrator to join our clients team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients and customers. You will be responsible for handling customer inquiries, resolving customer complaints, and processing customer...


  • Newcastle upon Tyne, United Kingdom Designer Contracts Full time

    Customer Service Administrator


  • Newcastle upon Tyne, United Kingdom WestRock Full time

    **The Opportunity**: The Customer Services Account Administrator is responsible for maintaining sound relations with the organizations customers by providing services before, during and after a transaction. Activities include managing and maintaining customer information, providing product and service information, supporting the Customer Service Account...


  • Newcastle upon Tyne, United Kingdom Designer Contracts Full time

    Designer Contracts is the UK’s largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting, and also operates a show home interior design services division. We have been supplying and installing across the nation since 1992 and now employ over 350 staff...


  • Newcastle upon Tyne, United Kingdom Connectment Full time

    Administrator Newcastle (Hybrid Working) £22,000 + Monthly Bonus Connectment are currently working with an award-winning group within financial services who are looking to recruit multiple administrators due to unexpected growth **Requirements**: Key Responsibilities: Meeting deadlines - Calculation and payment of benefit requests in accordance with the...

  • Customer Service

    2 weeks ago


    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service & Administration Coordinator £25,000 - £27,000 Newcastle Full Time permanent 9-5.30 Office Based Benefits 25 days Annual Leave plus bank holidays Sponsored personal pension plan, which currently will be matched by the company by up to 7.5% Private Health Care (single cover) On site Gym (Redhill site only) Free...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

    We are looking for a highly motivated Administrative Assistant - Customer Service Role to join our dynamic team in a fast-paced environment. As an Administrative Assistant, you will be responsible for providing exceptional customer service and administrative support to our clients.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Carlton Recruitment Solutions Ltd Full time

    Job Description:We are seeking a Customer Service and Administration Manager to join our team in Newcastle. As a key member of the administration department, you will be responsible for providing exceptional customer service and support to clients.About the Role:This is an exciting opportunity to work with a leading recruitment agency in the UK. The...


  • Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time

    BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne. Key Benefits they offer: Salary remuneration of £30,295 inclusive of a bonus. Full-time permanent position Working Hours - Monday to...


  • Newcastle upon Tyne, United Kingdom Nineteen Recruitment Full time

    _**Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors.**_ - **We are delighted to be working with a local authority client, recruiting on their behalf for a Customer Service Administrator, a role...


  • Newcastle Upon Tyne, United Kingdom BMC Recruitment Group Full time

    BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.Key Benefits they offer:Salary remuneration of £30,295 inclusive of a bonus.Full-time permanent positionWorking Hours - Monday to...


  • Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time

    BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.Key Benefits they offer:Salary remuneration of £30,295 inclusive of a bonus.Full-time permanent positionWorking Hours - Monday to...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Service Advisor - Collections** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 - £23,000 per annum + up to £13,400 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank...

  • Service Administrator

    7 months ago


    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Newcastle Audi** **26.5 Hours A Week - Monday 8:30am to 5:30pm, Tuesday 8:30am to 5:30pm, Friday 8:30am to 5pm** **£10.94 an Hour** An exciting opening has become available for a Service Administrator to join our vibrant team at Newcastle Audi. As a Service Administrator, you will play an important role in our busy service team within the...

  • Customer Service

    1 week ago


    Newcastle upon Tyne, United Kingdom Search Full time

    Customer Service35 hours a week £23,5006 month temp to permJanuary start dateHybridNewcastleDo you have outstanding customer service skills? Have experience dealing with vulnerable customers?I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!What will you be doing?* Supporting customers...


  • Newcastle upon Tyne, United Kingdom WestRock Full time

    **The Opportunity**: To be responsible for specific customer accounts as directed and to cover other customer accounts when required. To be responsible for all aspects of those accounts including administration, building effective customer relationships, working capital, and contributing to profitability as a member of the Customer Service Team. How You...


  • Newcastle upon Tyne, United Kingdom WestRock Full time

    **The Opportunity**: To be responsible for specific customer accounts as directed and to cover other customer accounts when required. To be responsible for all aspects of those accounts including administration, building effective customer relationships, working capital, and contributing to profitability as a member of the Customer Service Team. **How You...

  • Customer Service

    4 weeks ago


    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service 35 hours a week £23,500 6 month temp to perm January start date Hybrid Newcastle Do you have outstanding customer service skills? Have experience dealing with vulnerable customers? I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team! What will you be doing? *...


  • Newcastle upon Tyne, United Kingdom WestRock Full time

    **The Opportunity**: To be responsible for specific customer accounts as directed and to cover other customer accounts when required. To be responsible for all aspects of those accounts including administration, building effective customer relationships, working capital, and contributing to profitability as a member of the Customer Service Team. How You...