Customer Service Advisor

3 weeks ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Customer Service Advisor - Collections**

Quorum Business Park, Newcastle, NE12 8BU

Full-time

**Salary**:£21,000 - £23,000 per annum + up to £13,400 commission and bonus

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00

**Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Verisure have an exciting new role in the Finance department of our new Centre of Excellence.

We are looking for a tenacious, resilient, and problem solver.

Duties will include contacting customers and discussing incomplete transactions, back-office administration, basic reporting and logging of information. Someone with great end to end conversation experience, and the ability to confirm payments and finalise calls.

**Duties of a Customer Service (Collections) Advisor**:

- Collecting unpaid consumer debt in a call centre environment
- Contact customers and discuss unresolved issues on customer accounts
- Documents all discussions and actions in the collections system or database. Confirms payment arrangements and finalises call
- Uploading data and recording information
- Communicating with other agents and staff
- Following the data collection process, ensuring there are no gaps or loss of data
- General back office administration, including customer correspondence.

**Essential Skills of a Customer Service (Collections) Advisor**:

- Natural flair with conversation and negotiation
- Empathetic but resilient when speaking to customers
- Persistent work ethic
- Target driven
- Problem-solving skills
- Staying calm under pressure
- Basic IT skills

**About Us**

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4.5 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

**Benefits Package**
- Birthdays Off
- Onsite Coffee Shop & Canteen Serving Hot Food
- Discounted Gym & Health Club Membership
- Private Healthcare & MediCash Cash Plan
- PerkBox (freebies, discounts and more)
- Enhanced Maternity & Paternity Schemes
- Long Service Awards & Company pension
- Employee Referral Cash Reward
- Employee Alarm Discount
- Cycle to Work Scheme

**Ready to join our team**

Be you. Be more. Be Verisure.

Verisure is located on the same business park as Concentrix, Sitel, Tesco Bank, Greggs, Balford Beatty and many more.

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