Customer Service Advisor

5 months ago


Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

**Customer Service Advisor**
**Location: Stoke-on-Trent**
**£22,000 with Commission (OTE to earn £24,000 within 1 year)**

Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent in a leading telecommunications organisation.

**Key Responsibilities: Customer Service Advisor**
- Address customer requests and queries through various communication methods.
- Patiently resolve customer issues efficiently and escalate internally when necessary.
- Maintain up-to-date records of customer interactions, ensuring detailed updates and resolutions.
- Coordinate with internal departments to find solutions and resolve customer issues.
- Draft necessary documents, letters, or statements as required by customers.
- Perform any other reasonable duties as directed by management.
- Complete basic Data and Barring Security Checks (DBS) or other in-country security checks satisfactorily.

**Key Requirements: Customer Service Advisor**
- Excellent communication skills, including listening, written, and verbal communication.
- Attention to detail and the ability to understand relevant data.
- Patience and composure when interacting with customers.
- Flexibility to meet customer requirements and a proactive approach to resolving issues.
- A positive attitude and the ability to stay focused in a busy environment.

**Technical Skills: Customer Service Advisor**
- Proficient computer skills.
- Strong understanding of social media channels.
- Knowledge of the telecoms industry and associated supply chain.
- Ability to resolve 1st Line IT issues and troubleshoot technical details for escalation.

**Company Information**

**Job Types**: Full-time, Permanent

Pay: From £22,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

Reference ID: 088913



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