Customer Service Call Centre Agent

3 days ago


Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time

**About us**

Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive.

Our work environment includes:

- Modern office setting
- On-the-job training
- Company perks
- Safe work environment

Job Description: Customer Service Call Center Representative

**Responsibilities**:

- Answer incoming calls from customers and provide assistance or information
- Handle customer inquiries, complaints, and resolve issues promptly and professionally
- Maintain a high level of customer service by actively listening to customers and addressing their needs
- Enter and update customer information in the database accurately
- Assist our clients’ customers with their general queries.
- Collaborate with team members to achieve individual and team goals
- Meet or exceed call center performance targets, including call handling time and customer satisfaction ratings

Qualifications:

- Previous experience in a call center or customer service role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to multitask and navigate computer systems efficiently
- Positive attitude and ability to work well in a team environment

If you are motivated and enthusiastic

**Salary**: £21,650.00-£23,515.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Free or subsidised travel
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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