![Switch Advisor Partners](https://media.trabajo.org/img/noimg.jpg)
Customer Service Call Centre Agent
3 days ago
**About us**
Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive.
Our work environment includes:
- Modern office setting
- On-the-job training
- Company perks
- Safe work environment
Job Description: Customer Service Call Center Representative
**Responsibilities**:
- Answer incoming calls from customers and provide assistance or information
- Handle customer inquiries, complaints, and resolve issues promptly and professionally
- Maintain a high level of customer service by actively listening to customers and addressing their needs
- Enter and update customer information in the database accurately
- Assist our clients’ customers with their general queries.
- Collaborate with team members to achieve individual and team goals
- Meet or exceed call center performance targets, including call handling time and customer satisfaction ratings
Qualifications:
- Previous experience in a call center or customer service role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to multitask and navigate computer systems efficiently
- Positive attitude and ability to work well in a team environment
If you are motivated and enthusiastic
**Salary**: £21,650.00-£23,515.00 per year
**Benefits**:
- Company events
- Employee mentoring programme
- Free or subsidised travel
- Sick pay
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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