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Call Centre Agent

4 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Call Centre Agent***

**Newcastle, NE12 8BU**

**Salary**: £21,000 - £23,000 pa + £1,200 pa Performance Bonus

**Working Hours**:37.5 hours per week

**Shift Patterns**: between 8am to 9pm, Mon - Sun, 5 on 2 off

**Holidays**: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

We are looking for a Call Centre Agent at Verisure Services Newcastle.

Verisure is Europe's fastest growing monitored security company. **We have been recognised as one of the UK's top employers by the Top Employer's Institute in 2024.** We have more than 1,200 employees across the country and 20,000 internationally and growing

**Responsibilities**:

- Provide excellent customer service within an inbound team
- Dealing with customer complaints effectively
- Answer customers’ queries
- Assist customers regarding invoices and taking payments over the phone
- Make outbound calls when needed to update customers on their needs.
- Update information in our customers’ records

**Skills & Experience**:

- 6 months’ experience in customer service
- Excellent communication skills with problem solving attitude
- Multitasking
- Strong computer and MS office skills.

**Benefits**:

- Birthdays Off
- Onsite Coffee Shop & Canteen
- Perk Box & Gym Flex Discounts
- Company Pension & Alarm Discount
- Private BUPA Healthcare & MediCash Plan
- Employee Referral Cash Rewards
- Enhanced Maternity & Paternity Schemes
- Free Parking (Subject to Permit)

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

**About Us**

Verisure protects more than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We are people protecting people and we are building an engaged and high-performance Company to become #1. As a top employer, our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Ready to join our team**

Be you. Be more. Be Verisure.