Call Centre Collections Agent

5 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Call Centre Collections Agent**

Quorum Business Park, Newcastle, NE12 8BU

Full-time

**Salary**:£21,000 - £23,000 per annum + up to £13,400 commission and bonus

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00

**Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Verisure have an exciting new role in the Finance department of our new Centre of Excellence.

We are looking for a tenacious, resilient, and problem solver.

Duties will include contacting customers and discussing incomplete transactions, back-office administration, basic reporting and logging of information. Someone with great end to end conversation experience, and the ability to confirm payments and finalise calls.

**Duties of a Call Centre Collections Agent**:

- Collecting unpaid consumer debt in a call centre environment
- Contact customers and discuss unresolved issues on customer accounts
- Documents all discussions and actions in the collections system or database. Confirm payment arrangements and finalise calls
- Liaising with other staff and departments
- Following the data collection process, ensuring there are no gaps or loss of data
- General back office administration, including customer correspondence.

**Essential Skills of a Call Centre Collections Agent**:

- Natural flair with conversation and negotiation
- Empathetic but resilient when speaking to customers
- Persistent work ethic
- Target driven
- Problem-solving skills
- Staying calm under pressure
- Confident with Microsoft Office and computer systems

**About Us**

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

**Benefits Package**
- Birthdays Off
- Onsite Coffee Shop & Canteen Serving Hot Food
- Discounted Gym & Health Club Membership
- Private Healthcare & MediCash Cash Plan
- PerkBox (freebies, discounts and more)
- Enhanced Maternity & Paternity Schemes
- Long Service Awards & Company pension
- Employee Referral Cash Reward
- Employee Alarm Discount
- Cycle to Work Scheme

**Ready to join our team**

Be you. Be more. Be Verisure.

Verisure is located on the same business park as Concentrix, Sitel, Tesco Bank, Greggs, Balfour Beatty and many more.

  • Call Centre Agent

    5 months ago

    Newcastle Upon Tyne, United Kingdom Verisure Full time

    Call Centre AgentNewcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonusWorking Hours: 37.5 hours per weekShift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank...

  • Call Centre Agent

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Verisure Full time

    Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonusWorking Hours: 37.5 hours per weekShift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)Holidays: 29 days holidays (increases to 31 days after 12 months service) including...

  • Call Centre Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £30,000 OTE. **Call Centre** **Recruitment** **Agent** Mon-Thur 8:50-17:50, Fri 8:50-15:10 The Recruitment Agent role comes with a combination of a guaranteed earning of £21,674 and an uncapped commission scheme. Typically, Recruitment Agents earn **£28,000 - £**30,000** **OTE.** **The role offers the following**: - ** Bupa health...

  • Call Centre Agent

    5 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Call Centre Agent*** **Newcastle, NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus **Working Hours**:37.5 hours per week **Shift Patterns**: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) **Holidays**: 29 days holidays (increases to 31 days after 12...

  • Debt Collecting Agent

    5 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Debt Collecting Agent** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 -£23,000 per annum + up to £13,400 commission and bonus OTE £36,400 **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Debt Collection Agent

    5 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Debt Collections Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 -£23,000 per annum + up to £13,400 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Full Time Call Centre Agent

    7 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Underwriting Ltd. Full time

    About the RoleAs a Full Time Call Centre Agent at Tesco Underwriting Ltd., you will play a critical role in ensuring that our customers receive top-notch service. Your primary responsibility will be to manage high call volumes while maintaining a consistently positive and engaging customer experience.Key responsibilities include taking full ownership of...

  • Call Centre Agent

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service)...

  • Apprentice - Call Centre Recruitment Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week **Salary**: £14,000 OTE (11k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth and personal...

  • Apprentice Call Centre Recruitment Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week **Salary**: £14,000 OTE (11k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Wescot Full time

    If you’re currently working in Customer Service or you’re a Call Centre Agent and are interested in looking for your next opportunity in Hull, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us. If you are comfortable working in a professional and busy environment and equally at...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a...

  • Call Centre Agent

    5 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...