Call Centre Agent

4 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Call Centre Agent***

**Newcastle, NE12 8BU**

**Salary**: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus

**Working Hours**:37.5 hours per week

**Shift Patterns**: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)

**Holidays**: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

We are looking for a **Call Centre Agent** to join our Customer Service department at Verisure Services Newcastle.

**Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. **We protect **over 5.1 million families and small businesses across 17 countries **in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

**Responsibilities**:

- Provide excellent customer service within an inbound team
- Dealing with customer complaints effectively
- Answer customers’ queries
- Assist customers regarding invoices and taking payments over the phone
- Make outbound calls when needed to update customers on their needs.
- Update information in our customers’ records

**Skills & Experience**:

- Ideally 1 year’ experience in customer service environment
- Excellent communication skills with problem solving attitude
- Multitasking and strong computer skills including MS Office.
- Customer orientated and genuinely passionate about providing high-level customer experience.
- Active listening skills

**Benefits Package**: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enhanced maternity and paternity scheme.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

**About Us**

Verisure protects more than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We are people protecting people and we are building an engaged and high-performance Company to become #1. As a top employer, our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Ready to join our team**

Be you. Be more. Be Verisure.

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