Call Centre Agent

5 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Call Centre Agent***

**Newcastle, NE12 8BU**

**Salary**: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus

**Working Hours**:37.5 hours per week

**Shift Patterns**: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)

**Holidays**: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

We are looking for a **Call Centre Agent** to join our Customer Service department at Verisure Services Newcastle.

**Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. **We protect **over 5.1 million families and small businesses across 17 countries **in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

**Responsibilities**:

- Provide excellent customer service within an inbound team
- Dealing with customer complaints effectively
- Answer customers’ queries
- Assist customers regarding invoices and taking payments over the phone
- Make outbound calls when needed to update customers on their needs.
- Update information in our customers’ records

**Skills & Experience**:

- Ideally 1 year’ experience in customer service environment
- Excellent communication skills with problem solving attitude
- Multitasking and strong computer skills including MS Office.
- Customer orientated and genuinely passionate about providing high-level customer experience.
- Active listening skills

**Benefits Package**: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enhanced maternity and paternity scheme.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

**About Us**

Verisure protects more than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We are people protecting people and we are building an engaged and high-performance Company to become #1. As a top employer, our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Ready to join our team**

Be you. Be more. Be Verisure.

  • Call Centre Agent

    5 months ago

    Newcastle Upon Tyne, United Kingdom Verisure Full time

    Call Centre AgentNewcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonusWorking Hours: 37.5 hours per weekShift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank...

  • Call Centre Agent

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Verisure Full time

    Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonusWorking Hours: 37.5 hours per weekShift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)Holidays: 29 days holidays (increases to 31 days after 12 months service) including...

  • Call Centre Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £30,000 OTE. **Call Centre** **Recruitment** **Agent** Mon-Thur 8:50-17:50, Fri 8:50-15:10 The Recruitment Agent role comes with a combination of a guaranteed earning of £21,674 and an uncapped commission scheme. Typically, Recruitment Agents earn **£28,000 - £**30,000** **OTE.** **The role offers the following**: - ** Bupa health...

  • Call Centre Collections Agent

    5 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Call Centre Collections Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 - £23,000 per annum + up to £13,400 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Full Time Call Centre Agent

    7 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Underwriting Ltd. Full time

    About the RoleAs a Full Time Call Centre Agent at Tesco Underwriting Ltd., you will play a critical role in ensuring that our customers receive top-notch service. Your primary responsibility will be to manage high call volumes while maintaining a consistently positive and engaging customer experience.Key responsibilities include taking full ownership of...

  • Call Centre Agent

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service)...

  • Apprentice - Call Centre Recruitment Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week **Salary**: £14,000 OTE (11k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth and personal...

  • Apprentice Call Centre Recruitment Agent

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 37.5 hours a week **Salary**: £14,000 OTE (11k fixed + uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    5 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...

  • Call Centre Agent

    6 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Part Time Apprentice

    5 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Part Time Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 20 hours a week - Friday to Sunday **Salary**: £7K OTE (uncapped commissions based on performance) Are you looking for a fulfilling role in recruitment within a global company that offers career growth and...

  • Part Time Apprentice

    5 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Part Time Apprentice - Call Centre Recruitment Agent**: Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne Role type: permanent, 25 hours a week - Thursday to Sunday **Salary**: £7,333 £8,500 OTE (uncapped commissions based on performance) **Please note that, due to current government guidelines this apprenticeship position is not...