Customer Service Advisor

5 months ago


Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

Due to incredible growth, we are looking for Customer Service Advisors to work with one of the Biggest Banking Organisation in the UK.

Customer Service Advisor - Based at Newcastle Upon Tyne office.

Permanent - Full Time

Monday to Friday 8am - 8pm, Saturday 08:30am - 5:00pm.

As a Banking Customer Service Advisor you have our customers interests are at the heart of everything we do and we want to deliver outstanding customer service call on every call we handle. We deal customers who find themselves in financial difficulties, So we need our customer care teams to play a vital role in listening and understanding the customers individual circumstances.

You will handle a wide variety of calls from vulnerable customer who are experiencing financial hardship or struggling with repayments, you will take ownership of the calls, assess your customers needs and provide the best solutions possible.

**What we need from you**:

- **6 months' experience in customer service role**:

- **Computer literate with ability to multitask**:

- **Been emphatic and resilient**:

- **Previous experience with financial services in desirable but not essential**:

- **Clear criminal and credit checks**:

- **Provide reference with last 3 years' of employment**

**Benefits**:

- **Fully paid training**:

- **Fortnightly pay**:

- **28 days holiday including bank holidays, plus a buy holiday scheme**:

- **Referral a friend scheme - earn up to £500**:

- **Store and online discounts**:

- **Casual dress**

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- 8 hour shift
- Holidays

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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