Customer Service Advisor

3 days ago


Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

**Customer Service Advisor - Monday to Friday**

**Newcastle City Centre**

**£19,760 (OTE £22,500)**

**The Customer Service Advisor role**:
As a Customer Service Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve:

- Dealing with customer queries in a **fast-paced, target driven** environment
- **Up-selling** relevant products and services
- Generating bills and **arranging payments**:

- Updating account profiles on our **in-house systems**:

- Maintaining a **professional**image for ourselves and our clients

**Benefits of the Customer Service Advisor**:

- Basic salary of £19,760
- Bonus opportunity (OTE £22,500)
- Monday - Friday
- Onsite City Centre parking.
- Great progression opportunities. At least 85% of Managers are homegrown.
- A bright, modern, place to work with excellent staff facilities with excellent transport links.
- Onsite café.
- Look after your future with our company pension scheme.
- Develop your career in a global company of over 225,000 employees across more than 40 countries

**Requirements of the Customer Service Advisor role**:

- A minimum of 6 months experience within the Call Centre, customer service or sales sector.
- Clear criminal and credit records
- References to cover the last 3 years of employment.
- Computer literate with the ability to multitask and use multiple systems at any one time.

**COVID-19 Precaution(s)**:

- Remote interview process
- Personal protective equipment provided or required.
- Plastic shield at workstations
- Social distancing guidelines in place
- Virtual meetings
- Sanitisation, disinfection or cleaning procedures in place

**If you are interested in the Customer Service Advisor role, please click APPLY below and we will be in touch with you.**
- Keywords: Call Centre, Customer Service, Energy, Finance, Collections.
Red Dot Recruitment specialise in Call Centre roles. _



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