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Customer Service Advisor

4 months ago

Newcastle upon Tyne, United Kingdom Sellick Partnership Full time
Customer Service Advisor
Temporary - ongoing
Byker
Sellick partnership are currently assisting in the recruitment of a Customer Service Advisor for a social housing organisation
Responsibilities of the Customer Service Advisor:
Deliver a high-quality customer experience by responding to a wide range of customer and stakeholder contacts in person, by telephone, email or video calls and answering the business lines.
Manage the visitor sign-in/out book and ensure all visitors who are due to access the main office are provided with a visitor badge
Accurately complete all administration work in a timely manner and in accordance with policies and procedures, working to achieve personal KPI's and effectively contribute to achievement of overall team targets
Respond to customer and stakeholder contact in person, by telephone, email or video calls and undertaking an assessment of the contacts' requirements, quickly and effectively at the first point of contact. Answering the query where applicable or forwarding it to the correct area of the business to ensure that needs are satisfied, and repeat contacts are minimised.Requirements of the Customer Service Advisor:
Previous experience working in a housing environment
Able to complete a basic DBS
if you feel you may be suited to this role then please contact Shannon Netting at the Derby Office
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website