Customer Service Administrator
4 weeks ago
Customer Service Administrator – A superb operations/administration and customer service role is available for someone who can provide great customer service, has a great attitude, and wants to work in a small office with an ace team. This cracking role is perfect for customer service pros, with an office based in Newcastle City Centre. The salary is £26,000 - £27,000, plus 36 days holiday, and you'll be part of a lovely multicultural team. You'll get full training, and this is a global business with growth across Europe, the Middle East, and Africa in the next 3 years.
You'll need flexibility, team play, administration skills, and a strong understanding of customer service – phone and email. Your main responsibilities will be providing excellent customer service, logistics, and operational support to the business and customers via the phone and email.
The Role:
- Dealing with correspondence, phone calls, and queries
- Customer service to provide for customers and work with the customer service team in China
- Responsible for handling all orders from customers – Order to Cash
- Close relationship with the sales team
- Helping manage bookkeeping
- Accounts payables
- Accounts receivables
- VAT returns (in various Western Europe countries)
- Managing office space and facilities, dealing with contracts with suppliers and insurance companies, health and safety policies, ordering stationery and furniture
- Freight purchasing assistance
- Monitoring staff travels with a travel agent
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