Interaction Designer

8 months ago


Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

**In this role, you are accountable for**: Working in an Agile way - you work in an agile way, and have an awareness of agile tools and how to use them. You advise colleagues on how and why agile methods are used and provide a clear, open and transparent framework in which teams can deliver. You adapt and reflect and are resilient to challenges. You see outside of the design process.

Communicating with others - you listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both technical and non-technical audiences. You build positive relationships within the team and with stakeholders and influence expectations. You are flexible and communicate proactively and reactively. You facilitate difficult discussions within a multidisciplinary team, with diverse senior stakeholders and potentially difficult dynamics where the audience may not be familiar with user-centred design Community collaboration - you work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies.

You use your initiative to identify problems or issues in the team dynamic and rectify them. You proactively pull out issues about design and research through agile health checks to provoke the best responses. Digital perspective - you are responsive to changes in technology that may impact designs, adapting your approach accordingly. You make decisions to meet user needs in the government context.

You understand the importance of assisted digital and design and make decisions to meet users needs. Evidence
- and context-based design - you absorb large amounts of conflicting information and use it to produce simple designs to meet user needs Experience of working within constraints - you identify constraints, such as policy or legislation and communicate about these and work within them. You challenge the validity of constraints at the right time and with the right stakeholders. You ensure design standards are being met.

Leadership and guidance - you contribute to best-practice guidelines around user-centred design and agile ways of working. You understand the sustainability and consequences of your design decisions and make design decisions characterised by managed levels of risk and complexity. You resolve technical design disputes between wider peers and indirect stakeholders, taking into account all views and opinions. You understand the importance of team dynamics and collaboration for good user-centred design, and can receive and deliver feedback appropriately.

Prototyping in code - you create HTML, CSS and JavaScript prototypes, whilst using appropriate Government and other design systems. You code for different screen sizes. You version and host prototypes. Prototyping - you approach prototyping as a team activity, actively soliciting prototypes and testing with others for feedback.

You establish design patterns and iterate them. You use a variety of methods of prototyping and choose the most appropriate one, such as coded prototypes or low-fidelity wireframes, based on its strengths and suitability. You show the value of prototyping to the team by delivering presentations. Strategic thinking - you work within a strategic context and communicate how activities meet strategic goals.

You contribute to the development of strategy and policies, and act as an advocate for user-centred design. User focus - you collaborate with user researchers and represent users internally. You understand the difference between user needs and the desires of the user. You champion user research to focus on all users.

You prioritise and define approaches to understand the user story, guiding others in doing so. You offer suggestions on tools and methods to be used. In addition to the above accountabilities, as post holder you are expected to: Undertake additional duties and responsibilities in line with the overall purpose of your role. Demonstrate NHSBSA values and Core Capabilities in all aspects of your work.



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