Staff Bank Co-ordinator

4 months ago


Truro, United Kingdom Kernow Health CIC Full time

Primary Duties and Responsibilities To be the first point of contact to both Bank Staff employees, and practices, managing and responding to any queries relating to bank staff. To work closely with the Locum GP Ambassador to promote the Locum bank and the additional support provided. To communicate regularly with practices regarding available staff and shifts available to assist with the matching process. To work with the wider team to ensure provision of training and development opportunities.

To oversee the Staff Bank digital platform to ensure shifts are being posted and booked and help match shifts if they remain vacant. To work collaboratively with the practices and the Bank Staff, following up requests, setting up new users, overcoming booking issues, and resolving unauthorised/queries time sheets To advise, guide and support Bank Staff through the recruitment process, clearly outlining the options and benefits of the routes to joining the bank. To liaise with the HR team to support the advertising, recruitment and onboarding of new bank staff. To ensure all pre-employment checks are valid and evidenced.

Record professional registration status (i.e. GMC/NMC) to ensure individuals are registered with the appropriate body and undertake DBS checks as required. To communicate sensitive information with applicants regarding the process using tact and diplomacy. To oversee the onboarding process for new starters including arranging of work experience or relevant training as appropriate.

To review all certification and check competency of individuals joining the Staff Bank To prepare and submit relevant HR paperwork for the Bank Staff, including changes to contracts, processing resignations and payroll documentation. To order and distribute uniform and scrubs to bank staff as appropriate. To monitor and review mandatory training and statutory training and ensure Bank Staff remain up to date. To be the point of contact for any payroll and timesheet queries, providing oversight of payment ensuring both electronic systems, timesheets and invoices are accurate and processed in a timely manner.

To compile, monitor and review reports on Bank Staff usage and make recommendations for improvements. To raise concerns/problems with the digital platform provider to ensure the system is fully functional, accurate and accessible by Bank Staff and practices, resolve issues, and ensure continual improvement and development of the platform to meet the needs of the practices. To assist Bank Staff and Practice Managers in accessing the digital platform to view and book shifts, including arranging training as required. To work with the HR Manager to ensure legal compliance for those working on the Staff Bank, including compliance with the Agency Worker Regulations and IR 35.



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