Outpatient Appointment Co-ordinator

6 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference?

The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will co-ordinate referrals and the placement of urgent new appointments over a range of specialities. It is a very busy and demanding area to work.

The role of Outpatient Booking Coordinator will ensure in line with the Trust’s Access Policy that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times.

You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS.

Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.

This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30om from Pydar House in Truro.

Please note this position is not available to work from home

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.

To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.

Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively

To ensure all patients are communicated with efficiviey and efficiently

Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.

To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information

Ensuring patients are booked according to clinical urgency and RTT chronology.

Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.

Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.



  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial. To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care. Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists. This is a very busy and demanding area to work. The offices are open between 8.30am and 4.30pm and staff are expected to work on a rota basis...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists. It is a very busy and demanding area to work. The offices are open between 8am and 4.30pm and staff are expected to work on a rota basis to...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking for a Colposcopy Co-ordinator to provide secretarial and administrative support to the Colposcopy Service as well as providing cover/support for colleagues within the Obstetrics and Gynaecology Service. The post-holder will receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialties to...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking for a Colposcopy Co-ordinator to provide secretarial and administrative support to the Colposcopy Service. The post-holder will receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialties to ensure patients are booked into the correct appointment slot in accordance with NHS...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The Ophthalmology Outpatient Team within the Royal Cornwall Hospital, is looking to appoint a member of staff to Assist the Booking Team lead in a very busy and demanding area to work. The role of Outpatient Booking Coordinator will ensure in line with the Trust’s Access Policy that patients are treated in a timely and effective manner and support the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Lead Access Team Co-ordinator is to provide specialist advice and support to all specialty management teams to ensure the delivery of elective access targets, including referral to treatment and cancer targets. Support the development and implementation of policies and procedures relating to the RCHT Access Policy. Lead role in monitoring...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    Access Team to act as the first point of contact relating to access management, referral to treatment and all wait time targets. Access Team to act as the first point of contact for patients exercising their legal right to access services within maximum waiting times under the NHS Constitution guidelines. Direct liaison with patients as part of the national...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Access Team Co-ordinator is to provide expert advice and support to all specialty management teams to ensure the delivery of all planned access targets, including referral to treatment and all cancer targets. Support the implementation of policies and procedures relating to the Access Policy. Provide a key role in monitoring the referral to...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Appointment Centre at Pydar House in Truro. The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments. It is a very busy and demanding...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists. It is a very busy and demanding area to work. The offices are open between 8am and 4.30pm and staff are expected to work on a rota basis to...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    To provide a quality outpatient appointment service for all patients. The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines. To ensure accurate data recording with...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment. The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment. The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An exciting opportunity has arisen within our Care Group for a Patient Pathway Co-ordinator to work supporting the clinical teams. We are looking for a new member to join our administration team with the personality and passion to complement the existing team’s high standards. You should be able to work with minimum supervision and have a cheerful,...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    Generate correspondence; discharge summaries, reports and other communications by use of either audio typing techniques or other digital formats as directed, utilising the ability to accurately transcribe dictation, understanding the context and re-arranging as necessary. Obtain hospital case notes and x-rays from both within the Trust and outside Trusts...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An exciting opportunity has arisen within our Care Group for a Patient Pathway Co-ordinator to work supporting the clinical teams. We are looking for a new member to join our administration team with the personality and passion to complement the existing team’s high standards. You should be able to work with minimum supervision and have a cheerful,...