Outpatient Appointment Co-ordinator
6 months ago
Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference?
The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will co-ordinate referrals and the placement of urgent new appointments over a range of specialities. It is a very busy and demanding area to work.
The role of Outpatient Booking Coordinator will ensure in line with the Trust’s Access Policy that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times.
You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS.
Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.
This post is working full time 37.5 hours per week - Monday to Friday 8.30am to 4.30om from Pydar House in Truro.
Please note this position is not available to work from home
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.
To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.
Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively
To ensure all patients are communicated with efficiviey and efficiently
Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.
To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information
Ensuring patients are booked according to clinical urgency and RTT chronology.
Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.
Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.
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Outpatient Appointment Co-ordinator
7 months ago
Truro, United Kingdom Royal Cornwall Hospitals Trust Full timeThe post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial. To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care. Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively...
-
Outpatient Appointment Co-ordinator
6 months ago
Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeHave you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will...
-
Outpatient Appointment Coordinator
6 months ago
Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeHave you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the...
-
Outpatient Appointment Coordinator
6 months ago
Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeHave you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the...
-
Appointment Coordinator
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Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeThe Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists. This is a very busy and demanding area to work. The offices are open between 8.30am and 4.30pm and staff are expected to work on a rota basis...
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Appointment Coordinator
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Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeThe Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists. It is a very busy and demanding area to work. The offices are open between 8am and 4.30pm and staff are expected to work on a rota basis to...
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Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeWe are looking to appoint a cheerful and motivated person to work within the busy Outpatient Appointment Centre at Pydar House in Truro. The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments. It is a very busy and demanding...
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Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeThe Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists. It is a very busy and demanding area to work. The offices are open between 8am and 4.30pm and staff are expected to work on a rota basis to...
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Truro, United Kingdom Royal Cornwall Hospitals Trust Full timeTo provide a quality outpatient appointment service for all patients. The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines. To ensure accurate data recording with...
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Appointment Administrator
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Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeWe are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment. The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient...
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Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeWe are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment. The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient...
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Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full timeAn exciting opportunity has arisen within our Care Group for a Patient Pathway Co-ordinator to work supporting the clinical teams. We are looking for a new member to join our administration team with the personality and passion to complement the existing team’s high standards. You should be able to work with minimum supervision and have a cheerful,...