Income Officer
5 months ago
**About Us**
Cottsway formed in 2001 and we provide over 5,300 homes for rent and shared ownership for over 12,000 customers. Our homes are based in West Oxfordshire, Gloucestershire, Wiltshire and Worcestershire, and range from flats and bungalows to family homes.
We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.
We are proud to:
Reinvest our profits every year not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
Be active in and bring social value to our local communities.
**Working for us**
Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.
We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.
Based in the market town of Witney, we:
Offer competitive salaries and a range of benefits.
Support agile working.
Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.
Value people from a wide range of backgrounds and experience whether you are an experienced housing professional or simply have an interest in working in our sector.
**About the role**
We are looking for a full-time Income Officer to join our busy Income Team, to work Monday to Friday.
You will provide an excellent customer-focused service in respect of income collection, including both rent and service charges. This will include advising and supporting customers with paying their rent and sustaining their tenancies by taking preventative action to avoid arrears. You will manage income collection for rented general needs, independent living, shared ownership, and leasehold properties.
You will also be responsible for managing rent arrears cases through regular monitoring and taking arrears action in line with our internal policy and procedure. This will include dealing with customer queries, sending arrears letters, serving legal notices, and taking legal action which will involve attending court hearings.
To be successful you will have sound knowledge and experience of income recovery, debt collection and debt counselling along with knowledge of welfare benefits.
The ability to communicate with a range of customers is essential, bringing diplomacy, sensitivity, and tact to handling difficult situations. You will also be able to manage conflicting priorities and a busy workload to a high standard. A full driving licence with use of a vehicle is essential.
A DBS check will be required for the successful applicant as part of our pre-employment checks.
Benefits include pension, 25 days holiday rising to 28 days after 2 years, discounted gym and swimming membership, electric vehicle lease scheme and eligibility for Costco membership.
Cottsway promote and fully support agile working, it has become an important part of how we operate. We give our employees the technology and flexibility to be able to work from locations outside of the office and to agree working patterns that fit around personal commitments, creating opportunities for better work/life balance.
For an informal chat about the position please call Sean Kyte, Income Manager, on 01993 890063.
-
Income Assistant
6 months ago
Witney, United Kingdom Cottsway Full time**About us** Cottsway owns over 5,600 homes and provides services to diverse communities across West Oxfordshire and beyond. We house more than 12,000 people and support the wider community by adding social value. We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need,...
-
Office Administrator
5 months ago
Witney, United Kingdom Agenda Partnership Full timeAre you an Office Administrator looking for a flexible and rewarding role that allows you to use your administrative, organisational and communication skills? Do you want to work for a company that offers a range of property-related services under one roof, with a strong reputation and a dedicated team of professionals? If so, this could be just the role for...
-
Office Administrator/account Assistant
6 months ago
Witney, United Kingdom Rally Preparation Services Full time**RPS is seeking an Office Administrator/Account Assistant to join our team.** **This position will suit someone who is looking to work in a supportive and proactive role. You must be happy to multitask and use initiative.** **We have a UK and international client base with high expectations. Alongside the core daily business activity of looking after...
-
Office Administrator
5 months ago
Witney, United Kingdom Willow HR Full time**About Us** Matthews Comfort are an Oxfordshire based firm of independent lifestyle financial planners, with a reputation for delivering the highest levels of service and expert advice, making meaningful differences to our clients’ lives. **The Role** **Key Contributions and Outputs** - Supporting the team in the management of client accounts -...
-
Office Cleaner
5 months ago
Witney, United Kingdom Publica Full time**Office Cleaner** **£12.00 per hour - 10 hours per week - Evenings** **Permanent** **Witney** **About the role** We have a great opportunity for a Cleaner to join our team in the West Oxfordshire District Council offices. You will be required to maintain the cleanliness of the Council Offices. You will be completing a range of cleaning tasks throughout...
-
Housing Officer
6 months ago
Witney, United Kingdom Publica Full time**Housing Officer** **£23,151 - £27,309 per annum, 37 Hours per week** **Permanent, **Witney** **Do you have experience in giving advice to customers with complex problems?** The Housing Team are looking for a proactive, self-motivated and resilient person to work within the team to provide advice to people who are in housing crisis. You will be working...
-
Electoral Services Officer
6 months ago
Witney, United Kingdom Publica Full time**Electoral Services Officer** **£29,605 per annum, 37 Hours per week** **Permanent** **Witney** **About the role** We are looking for a highly motivated and enthusiastic Electoral Services Officer to support the Electoral Services team. You will be part of our busy elections team, assisting West Oxfordshire District Council with the smooth running of...
-
Community Funding Officer
6 months ago
Witney, United Kingdom Publica Full time**Are you motivated to help groups secure funding and excited at the prospect of making a real difference in our community?** An exceptional opportunity has arisen to join a tight knit and dedicated team as a Community Funding Officer where you will play a key role in transforming communities and spaces within West Oxfordshire, working to support a variety...
-
Infrastructure Delivery Officer
6 months ago
Witney, United Kingdom Publica Full timeAn exciting time to join West Oxfordshire District Council West Oxfordshire District Council is dedicated to maintaining and enhancing West Oxfordshire as one of the best places to live, work and visit in the UK. We provide a range of important services including waste and recycling collections, planning, housing, leisure, community safety and environmental...
-
Assistant Biodiversity Officer
6 months ago
Witney, United Kingdom Publica Full time**Are you interested in a career through environmental conservation?** An exceptional opportunity to join West Oxfordshire District Council as an Assistant Biodiversity Officer. You will supervise on providing high quality and robust ecological advice in order to enhance biodiversity in new developments, whilst assisting in delivering nature recovery,...
-
Nature Recovery Officer
6 months ago
Witney, United Kingdom Publica Full time**Are you motivated by improving our environment for local communities?** An exciting opportunity to join West Oxfordshire District Council as a Nature Recovery Officer. You will play a key role in engaging with communities on facilitate nature recovery and enhancement across the district, and thereby delivering on the council’s climate change and nature...
-
Homelessness Relief Officer
6 months ago
Witney, United Kingdom Publica Full time**Do you want to be part of a Team of Housing Professionals working with customers to empower them to find solutions to their housing needs? This may be the job for you!** You will provide a comprehensive homelessness service to people with a range of housing related issues. This will involve working with a Team of Housing Professionals to: - Create...
-
Physical Activity Officer
6 months ago
Witney, United Kingdom Publica Full time**Physical Activity Officer** **£27,397 to £27,499 per annum, 37 hours per week** **Fixed term** **Witney** Are you passionate about community development and making a positive impact? Do you thrive on building relationships and helping others? If so, we have an exciting opportunity for you to join our team as a Physical Activity Officer at Publica Group...
-
Principal Planning Officer
6 months ago
Witney, United Kingdom Publica Full time**Are you motivated by the reward of delivering a strategic planning policy service?** An exceptionally rare opportunity to join our excellent planning service at West Oxfordshire District Council as a Principal Planning Policy Officer has arisen, with the current postholder retiring after more than 35 years of service. You will be joining a small,...
-
Planning Support Officer
6 months ago
Witney, United Kingdom Publica Full time**Do you have excellent written and communication skills? Looking for an opportunity to expand or gain Administration skills?** **An exciting time to join West Oxfordshire District Council - public service but not as you know it!** West Oxfordshire District Council is dedicated to maintaining and enhancing West Oxfordshire as one of the best places to...
-
Senior Electoral Services Officer
6 months ago
Witney, United Kingdom Publica Full time**About the role** Responsibilities will include: - Provide technical expertise, advice, and direction in all types of elections, referendums, and electoral registration. - Stay up to date with the latest developments, regulations, and legislation related to elections and electoral registration. - Assist with the management and coordinate elections,...
-
Nature Recovery Officer
6 months ago
Witney, United Kingdom Publica Group Ltd West Oxfordshire District Council Full timeAre you motivated by improving our environment for local communities? An exciting opportunity to join West Oxfordshire District Council as a Nature Recovery Officer. You will play a key role in engaging with communities to facilitate nature recovery and enhancement across the district, and thereby delivering on the council’s climate change and nature...
-
Lead Nature Recovery Officer
6 months ago
Witney, United Kingdom Publica Full time**Are you passionate about nature recovery in the local area?** An exceptional opportunity to join West Oxfordshire District Council as Lead Nature Recovery Officer. You will lead on biodiversity-focused land management and enhancement projects providing high quality and robust ecological advice to facilitate nature recovery and enhancement across the...
-
Lead Nature Recovery Officer
6 months ago
Witney, United Kingdom Publica Group Ltd West Oxfordshire District Council Full timeAre you passionate about nature recovery in the local area? An exceptional opportunity to join West Oxfordshire District Council as Lead Nature Recovery Officer. You will lead on biodiversity-focused land management and enhancement projects providing high quality and robust ecological advice to facilitate nature recovery and enhancement across the district...
-
Planning Policy Officer
6 months ago
Witney, United Kingdom Publica Full time**Planning Policy Officer (Senior to Principal)** **Full Time/Permanent** **Are you motivated by the reward of delivering a strategic planning policy service?** An exceptionally rare opportunity to join our excellent planning service at West Oxfordshire District Council has arisen, with the current postholder retiring after more than 35 years of...