Income Officer

5 months ago


Witney, United Kingdom Cottsway Full time

**About Us**

Cottsway formed in 2001 and we provide over 5,300 homes for rent and shared ownership for over 12,000 customers. Our homes are based in West Oxfordshire, Gloucestershire, Wiltshire and Worcestershire, and range from flats and bungalows to family homes.

We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.
We are proud to:
Reinvest our profits every year not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
Be active in and bring social value to our local communities.

**Working for us**

Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.

We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.

Based in the market town of Witney, we:
Offer competitive salaries and a range of benefits.
Support agile working.
Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.
Value people from a wide range of backgrounds and experience whether you are an experienced housing professional or simply have an interest in working in our sector.

**About the role**

We are looking for a full-time Income Officer to join our busy Income Team, to work Monday to Friday.

You will provide an excellent customer-focused service in respect of income collection, including both rent and service charges. This will include advising and supporting customers with paying their rent and sustaining their tenancies by taking preventative action to avoid arrears. You will manage income collection for rented general needs, independent living, shared ownership, and leasehold properties.

You will also be responsible for managing rent arrears cases through regular monitoring and taking arrears action in line with our internal policy and procedure. This will include dealing with customer queries, sending arrears letters, serving legal notices, and taking legal action which will involve attending court hearings.

To be successful you will have sound knowledge and experience of income recovery, debt collection and debt counselling along with knowledge of welfare benefits.

The ability to communicate with a range of customers is essential, bringing diplomacy, sensitivity, and tact to handling difficult situations. You will also be able to manage conflicting priorities and a busy workload to a high standard. A full driving licence with use of a vehicle is essential.

A DBS check will be required for the successful applicant as part of our pre-employment checks.

Benefits include pension, 25 days holiday rising to 28 days after 2 years, discounted gym and swimming membership, electric vehicle lease scheme and eligibility for Costco membership.

Cottsway promote and fully support agile working, it has become an important part of how we operate. We give our employees the technology and flexibility to be able to work from locations outside of the office and to agree working patterns that fit around personal commitments, creating opportunities for better work/life balance.

For an informal chat about the position please call Sean Kyte, Income Manager, on 01993 890063.


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