Customer Representative

2 weeks ago


Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.

**Responsibilities**:

- Communicate with customers via various face to face channels to provide information and assistance
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products or services to customers when appropriate
- Enter customer information and interactions into the database accurately
- Analyze customer needs and recommend solutions or products that best fit their requirements
- Provide exceptional customer service and maintain a positive and friendly attitude
- Follow company policies and procedures to ensure customer satisfaction

**Requirements**:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer inquiries and provide appropriate solutions
- Attention to detail for accurate data entry
- Multilingual abilities are a plus

**Job Types**: Full-time, Permanent

**Salary**: From £23,630.21 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person



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