Customer Representative
2 weeks ago
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.
**Responsibilities**:
- Communicate with customers via various face to face channels to provide information and assistance
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products or services to customers when appropriate
- Enter customer information and interactions into the database accurately
- Analyze customer needs and recommend solutions or products that best fit their requirements
- Provide exceptional customer service and maintain a positive and friendly attitude
- Follow company policies and procedures to ensure customer satisfaction
**Requirements**:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer inquiries and provide appropriate solutions
- Attention to detail for accurate data entry
- Multilingual abilities are a plus
**Job Types**: Full-time, Permanent
**Salary**: From £23,630.21 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Newcastle upon Tyne (preferred)
Work Location: In person
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