Customer Engagement Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
**Responsibilities**:
- Communicate with customers via various face to face channels to address their inquiries and provide assistance
- Analyze customer needs and recommend appropriate products or services
- Perform data entry tasks to update customer information in the system
- Assist with resolving customer complaints or issues in a professional and timely manner
- Utilize phone etiquette skills to ensure positive interactions with customers
- Upsell products or services to maximize sales opportunities
**Qualifications**:
- Fluent in English, both written and verbal communication skills are essential
- Strong attention to detail and ability to analyze information effectively
- Excellent phone etiquette and interpersonal skills
- Proficient in data entry and computer navigation
- Ability to multitask and prioritize tasks in a fast-paced environment
- Previous customer service experience is preferred but not required
**Job Types**: Full-time, Permanent
Pay: From £25,647.75 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 25/05/2024
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